The Queue Host contributes to the organisations goals by managing the Travelex queue to ensure that all customers are assisted and directed in a caring, professional and efficient manner resulting in elevated customer service levels.
Be a "brand" ambassador for Travelex ensuring you always display the Travelex values (Integrity, Trust and Honesty, Great Customer Service, Results Focussed and Believe in our people) at all times.
Continually drive sales performance in order to achieve key sales targets as set by the business and Team Manager
Measures of success:
A key player in encouraging passengers to convert their sterling refunds into foreign exchange
Minimising queueing times and distributing Fast Track cards
Minimising postal forms in order to generate more revenue to store
Use all available tools to drive sales performance
Demonstrate conversational selling at all times
Support and contribute towards the achievement of store targets and objectives
Risk and ComplianceTo ensure full compliance with all business and legal regulatory requirements whilst adhering to all company best practice procedures to deliver outstanding levels of customer service. To immediately notify the Team Manager of any customer complaints, any high level personal or business risk and any breech of compliance procedures.
Measures of success:
Complete checks as required daily maintaining a high level of attention to detail at all times
Fully comply with AML procedures
Fully comply with all company policies and best practice procedures
Immediately notify Team Manager of any customer complaint received
Immediately notify Team Manager of any impending/breech of compliance and any business/personal risk
Ensure all documentation and responses are completed within given deadlines
Undertake Company training within required timeframe
Anticipates and responds to the needs of internal, external and customers and takes personal responsibility for delivering customer focused solutions.
Measures of success:
Monitors the queue at all times to ensure that clients are timeously assisted and that the correct advice is provided, in order to reduce queueing time
Ensures all Travelex customers are directed to the most suitable refund point/teller available to address their query in the most efficient manner
Ensure all Travelex customers’ VAT refund forms are completed correctly and accurately, enabling processing time to be minimised
Use every opportunity to interact with customers, educating them on any promotions, provide advice that Travelex may be offering
Display the Travelex customer service culture by interacting with our clients in a friendly, energetic and professional manner (always being mindful of different cultures)
Ensure excellent working relations are developed and maintained with the team
Ensure our Customer C.A.R.E programme is executed at all times.
Demonstrate excellent sales performance whilst delivering outstanding customer service and adhering to all compliance procedures
Receive zero complaints
To form excellent working relations with both the store and teams in order to provide excellent service to customers whilst achieving sales targets and working within all risk and compliance guidelines Measures of success
Build and maintain excellent working relations with the team
Work on your own initiative taking responsibility for both self and team targets.
Contribute to the success of the team
Demonstrate the ability to work both alone and as part of a team
Be flexible to meet the needs of the business
Ensure communication amongst colleagues is effective and appropriate at all times
Participate in all store tasks, sharing the workload equally amongst the team
External local stakeholders: customers, partners, 3rd parties (e.g. UKBF)
Support functions - Finance, HR, L&D
Marketing: in store POS, promotions / campaigns
CMS: stock management
IT: support, hardware and software, rate board
Online: order fulfilment
Compliance, Operations, Rigour Risk: ensure trading and practises are within Company policy & as per FSA licence(s)
Excellent verbal and written English
Able to speak Chinese or Arabic
Good communication skills at all levels
Demonstrated Cash handling experience
Demonstrated knowledge of sales and customer service standards
Ability to demonstrate a high level of attention to detail
Basic IT skills to include Microsoft Office applications
Good numerical abilities
Previous experience working within a foreign exchange, travel agency or banking environment desirable
Able to interact with customers and team members
Remains calm under pressure
Flexible and works as a team member
Professional at all times
Job Type: Temporary
Salary: £21,000.00 /year
Job Location: London Heathrow Airport
Required experience: Customer Service: 1 year
Required education: High school or equivalent
Required languages: Mandarin English
Recruiter Two: RENESOLA UK LIMITED
ReneSola (NYSE: SOL) is an international photovoltaic and LED lighting products manufacturer founded in 2005, with headquarter in Shanghai, and listed on New York Stock Exchange in 2008. Manufacturing and providing green energy solution. Renesola achieved global sales of USD$1.5 billion dollars and 5600 employees by 2015. The company has offices and warehouses in more than 20 countries which offer sales, technical and logistical services.
This is a highly skilled position with a focus on managing and building Renesola lighting product &solutions fordesignated sales region. The tasks may contain but not limited to below:
Analysing economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of the UK entity;
Consulting with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems;
Increases management's effectiveness by planning the headcount, recruiting, selecting, orienting, training, counselling, and disciplining managers, communicating values, strategies, and objectives.
Planning, monitoring, and appraising job results, developing incentives, climate for offering information and opinions; providing educational opportunities.
Developing strategic plan by studying technological and financial opportunities; evaluatinggovernment/local authority departmental activities, discussing problems with government/local authority officials and administrators and formulating UK company policy presenting assumptions; recommending objectives.
Accomplishing subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; monitoring progress; making mid-course corrections.
Coordinating efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Building company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintaining quality service by establishing and enforcing organization standards.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices, participating in professional societies.
Fluent English in speaking and writing is essential, Chinese language skills is preferable.
Minimum of 2 years’ managerial experiences in a senior position in managing a team of 15 people or more for a multinational organisation.
Solid experiences in green energy sector. A sales background (Solar, LED sector highly preferable) with strong knowledge of LED industry in Europe is highly preferable.
Experiences in working for a Chinese enterprise is preferable, which has its operation internationally.
Experience in searching and developing client base in Middle Eastern, Europe and Far East market successfully is preferable.
Self-motivated, strong ability to research and develop new market.
Advance knowledge using the Saleforce system.
Educated to bachelor degree or higher
Able to make critical business decisions
Motivating and leading the sales team
Strong negotiation skills (with suppliers, clients and wholesalers)
Strong communicator able to communicate across different level
Assertive leadership skills
Please be aware of the closed date for this application on 25 th June 2016 .
Job Type: Full-time 40hrs per week.
Required experience: Senior Management Experience: 2 years
Required education: Bachelor's
Required language: Chinese and English
Creative Time Media
酷锐传媒 Creative Time Media Ltd 位于伦敦市中心，创办初期便立志于将商业客户发展与受众需求有机结合，在两者之间搭建起有效的交流平台，使受众与商业客户效益达到最大化，并致力于成为国际领先的互动传媒服务机构。
Recruiter Four: Peterson Law Associates
彼得森律师行是在英国内政部移民事务署(OISC)注册，受司法部门监督管理的 专业权威的高级移民服务机构，主要为商业客户提供高端、高效的私人法律服务。我们主要涉及的签证类型为Tier 1 企业家/投资人；学习与工作；永久居留证；海外首席代表；配偶签及家属签等。作为英国BBC以及中国众多专业及门户网站的特约政策分析专栏作家，彼得森律师行为帮助中国客户更好的了解英国政府的相关政策提供了众多的分析解读并成功的帮助众多客户获得签证。职位招聘面向有决心和有兴趣成为法律文员（移民顾问）的人群。
大学本科及以上学位, 公司会根据面试当天的情况可以选择性征用大学本科在读学生 （只开放于普通大学而非学院学生）；
90 Long Acre, Covent Garden, London, UK WC2E 9RZRecruiter Five: V&A Empire Consultant
我们于2010年成立，前身为为广大华人提供投资、置业、移民及配套方案的公司。现作为集团的专业投资平台，我们成为了以集团的高净值资产客户人群在英投资为主要依托，以资产管理为战略方向，以房地产金融为业务重点的综合性投资咨询公司。经营项目主要有房地产买卖、开发改建、投资管理、私募基金和商业地产投资等。作为集团的实业投资平台，我们将充分发挥自身在投资和房地产领域的专业优势，通过专业的投资团队与多元化的投资方式，与集团形成上下游协调联动模式，为客户提供量身定制的投资方案。同时充分结合集团在金融服务领域的综合优势，重点围绕房地产金融进行投资运作，着力打造金融特色地产业务模式，成为集团的有机构成和重要支撑。1、负责微信、微博项目日常内容的文案编辑，主题策划，并能根据客户不断调整 2、负责微信微博项目活动策划，做好跟踪维护；结合当下热点编辑各种微博/微信 内容吸引粉丝；3、提高所服务项目粉丝活跃度和参与度，与粉丝做好互动，对粉丝的网络行为进 行分析与总结，加强客户黏度； 4、能自发根据热点，节点，提出有新意的活动创意、活动方案撰写、以及后续推 广执行、与公司各部门或外界资源沟通协调；5、负责客户接待、咨询工作，为客户提供专业的房屋租赁及咨询服务；6、了解客户需求，促成租赁业务，并负责业务跟进和房屋交接等后续服务工作；1、广告学、传播学、市场营销专业优先； 2、有过新媒体同行业工作经验，善于研究微信新技术新应用，以更好体现新媒体的营销优势； 3、具备出色的策划能力、优秀的沟通应变能力，逻辑性强；能把握客户需求并提出微博微信营销策划方案； 4、有较强新闻敏感性和文字功底，可根据热点快速撰写与项目相关议题、主题策划等。 6、从事相关策划工作1年以上，了解新媒体营销战术，有项目统筹经验者优先考虑7、英語能力(讀與寫)EXCELLENCE LEVEL