2016-06-01 英国大家谈

Recruiter One: Travelex


Role purpose

The Queue Host contributes to the organisations goals by managing the Travelex queue to ensure that all customers are assisted and directed in a caring, professional and efficient manner resulting in elevated customer service levels.

Be a "brand" ambassador for Travelex ensuring you always display the Travelex values (Integrity, Trust and Honesty, Great Customer Service, Results Focussed and Believe in our people) at all times.

Key accountabilities

  • Sales Performance

Continually drive sales performance in order to achieve key sales targets as set by the business and Team Manager

Measures of success: 

  • A key player in encouraging passengers to convert their sterling refunds into foreign exchange

  • Minimising queueing times and distributing Fast Track cards

  • Minimising postal forms in order to generate more revenue to store

  • Use all available tools to drive sales performance

  • Demonstrate conversational selling at all times

  • Support and contribute towards the achievement of store targets and objectives

Risk and ComplianceTo ensure full compliance with all business and legal regulatory requirements whilst adhering to all company best practice procedures to deliver outstanding levels of customer service. To immediately notify the Team Manager of any customer complaints, any high level personal or business risk and any breech of compliance procedures. 

Measures of success:

  • Complete checks as required daily maintaining a high level of attention to detail at all times

  • Fully comply with AML procedures

  • Fully comply with all company policies and best practice procedures

  • Immediately notify Team Manager of any customer complaint received

  • Immediately notify Team Manager of any impending/breech of compliance and any business/personal risk

  • Ensure all documentation and responses are completed within given deadlines

  • Undertake Company training within required timeframe

  • Customer Service

Anticipates and responds to the needs of internal, external and customers and takes personal responsibility for delivering customer focused solutions.

Measures of success: 

  • Monitors the queue at all times to ensure that clients are timeously assisted and that the correct advice is provided, in order to reduce queueing time

  • Ensures all Travelex customers are directed to the most suitable refund point/teller available to address their query in the most efficient manner

  • Ensure all Travelex customers’ VAT refund forms are completed correctly and accurately, enabling processing time to be minimised

  • Use every opportunity to interact with customers, educating them on any promotions, provide advice that Travelex may be offering

  • Display the Travelex customer service culture by interacting with our clients in a friendly, energetic and professional manner (always being mindful of different cultures)

  • Ensure excellent working relations are developed and maintained with the team

  • Ensure our Customer C.A.R.E programme is executed at all times.

  • Demonstrate excellent sales performance whilst delivering outstanding customer service and adhering to all compliance procedures

  • Receive zero complaints

  • Team Work

  • To form excellent working relations with both the store and teams in order to provide excellent service to customers whilst achieving sales targets and working within all risk and compliance guidelines Measures of success

  • Build and maintain excellent working relations with the team

  • Work on your own initiative taking responsibility for both self and team targets.

  • Contribute to the success of the team

  • Demonstrate the ability to work both alone and as part of a team

  • Be flexible to meet the needs of the business

  • Ensure communication amongst colleagues is effective and appropriate at all times

  • Participate in all store tasks, sharing the workload equally amongst the team

  • Key interfaces/ relationships

  • External local stakeholders: customers, partners, 3rd parties (e.g. UKBF)

  • Support functions - Finance, HR, L&D

  • Marketing: in store POS, promotions / campaigns

  • CMS: stock management

  • IT: support, hardware and software, rate board

  • Online: order fulfilment

  • Compliance, Operations, Rigour Risk: ensure trading and practises are within Company policy & as per FSA licence(s)

  • Role-specific experience and skills

  • Excellent verbal and written English

  • Able to speak Chinese or Arabic

  • Good communication skills at all levels

  • Demonstrated Cash handling experience

  • Demonstrated knowledge of sales and customer service standards

  • Ability to demonstrate a high level of attention to detail

  • Basic IT skills to include Microsoft Office applications

  • Good numerical abilities

  • General experience and personal qualities

  • Previous experience working within a foreign exchange, travel agency or banking environment desirable

  • Confident communicator

  • Able to interact with customers and team members

  • Self-motivated

  • Remains calm under pressure

  • Flexible and works as a team member

  • Professional at all times

Job Type: Temporary

Salary: £21,000.00 /year

Job Location: London Heathrow Airport

Required experience: Customer Service: 1 year

Required education: High school or equivalent

Required languages: Mandarin English




Company Background

ReneSola (NYSE: SOL) is an international photovoltaic and LED lighting products manufacturer founded in 2005, with headquarter in Shanghai, and listed on New York Stock Exchange in 2008. Manufacturing and providing green energy solution. Renesola achieved global sales of USD$1.5 billion dollars and 5600 employees by 2015. The company has offices and warehouses in more than 20 countries which offer sales, technical and logistical services.


  • This is a highly skilled position with a focus on managing and building Renesola lighting product &solutions fordesignated sales region. The tasks may contain but not limited to below:

  • Analysing economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of the UK entity;

  • Consulting with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems;

  • Increases management's effectiveness by planning the headcount, recruiting, selecting, orienting, training, counselling, and disciplining managers, communicating values, strategies, and objectives.

  • Planning, monitoring, and appraising job results, developing incentives, climate for offering information and opinions; providing educational opportunities.

  • Developing strategic plan by studying technological and financial opportunities; evaluatinggovernment/local authority departmental activities, discussing problems with government/local authority officials and administrators and formulating UK company policy presenting assumptions; recommending objectives.

  • Accomplishing subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; monitoring progress; making mid-course corrections.

  • Coordinating efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.

  • Building company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

  • Maintaining quality service by establishing and enforcing organization standards.

  • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices, participating in professional societies.

Personal Specification

  • Fluent English in speaking and writing is essential, Chinese language skills is preferable.

  • Minimum of 2 years’ managerial experiences in a senior position in managing a team of 15 people or more for a multinational organisation.

  • Solid experiences in green energy sector. A sales background (Solar, LED sector highly preferable) with strong knowledge of LED industry in Europe is highly preferable.

  • Experiences in working for a Chinese enterprise is preferable, which has its operation internationally.

  • Experience in searching and developing client base in Middle Eastern, Europe and Far East market successfully is preferable.

  • Self-motivated, strong ability to research and develop new market.

  • Advance knowledge using the Saleforce system.

  • Educated to bachelor degree or higher

Skills Required

  • Able to make critical business decisions

  • Motivating and leading the sales team

  • Strong negotiation skills (with suppliers, clients and wholesalers)

  • Strong communicator able to communicate across different level

  • Assertive leadership skills

Please be aware of the closed date for this application on 25 th June 2016 .

Job Type: Full-time 40hrs per week.

Salary: £50,000-£55,000/year

Required experience: Senior Management Experience: 2 years

Required education: Bachelor's

Required language: Chinese and English

申请链接: http://www.indeed.co.uk/cmp/RENESOLA-UK-LIMITED/jobs/UK-General-Manager-df1811c0c54feaa8?q=chinese+speaking

Recruiter Three: 

Creative Time Media






  • 负责影视宣传片创意文案及PPT方案撰写;负责公司各类软性宣传资料及商务文案的策划及撰写;

  • 负责跟踪方案的撰写,把握主题和协调性,控制进度按时完成,保证方案的质量;


  • 有扎实的中英文文字写作功底,有文字相关专业背景者优先;

  • 熟悉使用各类办公软件;

  • 有较强的沟通能力和创意思维能力;

  • 有较强的时间管理能力,能够快速地完成多项工作任务;

  • 工作细心负责,有一定的应变力和独立处理事务的基础;

  • 有团队合作意识,乐观上进;

  • 有较强的适应能力,能承受一定的工作压力;

  • 有微信公众平台运营经验者优先。


酷锐传媒 Creative Time Media Ltd 位于伦敦市中心,创办初期便立志于将商业客户发展与受众需求有机结合,在两者之间搭建起有效的交流平台,使受众与商业客户效益达到最大化,并致力于成为国际领先的互动传媒服务机构。


请发cv至:services@iuksky.com 请注明申请姓名与职位

Recruiter Four: Peterson Law Associates

彼得森律师行是在英国内政部移民事务署(OISC)注册,受司法部门监督管理的 专业权威的高级移民服务机构,主要为商业客户提供高端、高效的私人法律服务。

我们主要涉及的签证类型为Tier 1 企业家/投资人;学习与工作;永久居留证;海外首席代表;配偶签及家属签等。



  • 根据英国移民条例规定完成各项工作任务;

  • 帮助现有的法律团队完成每天的工作任务;

  • 能够检测与修改中英法律合同;

  • 能够向第三方准备及发送相关法律文件;

  • 帮助律所编写相应的文件以及进行资料查询; 

  • 翻译即时英国移民信息至中文;

  • 为彼得森律师事务所撰写相关的政策分析文章。

  • 大学本科及以上学位, 公司会根据面试当天的情况可以选择性征用大学本科在读学生 (只开放于普通大学而非学院学生);

  • 所学专业为法律或者英文;

  • 出色的中英文交流水平; 

  • 出色的中英文文案水平;

  • 能够运用基本计算机运用,例如:文档,幻灯片,表格;

  • 至少能够运用流利的中文和英文(如会其他更多的语言,我们也将同样欢迎)。

  • 注重细节,特别是可以在强压下完成工作;

  • 能够细心并且准确的完成工作指令;

  • 热情积极的工作态度;

  • 可以良好的处理各种问题;

  • 有对于计算机基本认知与运用的能力;

  • 能够很好的弹性安排工作时间;

  • 能够很好的将工作任务优先次序化;

  • 积极跟进最新移民动态。

周一至周五 上午十点到下午六点半;


起薪:面谈 。 

Edison Cheng 
90 Long Acre, Covent Garden, London, UK WC2E 9RZ

Recruiter Five: V&A Empire Consultant





2、负责微信微博项目活动策划,做好跟踪维护;结合当下热点编辑各种微博/微信 内容吸引粉丝;
3、提高所服务项目粉丝活跃度和参与度,与粉丝做好互动,对粉丝的网络行为进 行分析与总结,加强客户黏度; 
4、能自发根据热点,节点,提出有新意的活动创意、活动方案撰写、以及后续推 广执行、与公司各部门或外界资源沟通协调;

1、广告学、传播学、市场营销专业优先; 2、有过新媒体同行业工作经验,善于研究微信新技术新应用,以更好体现新媒体的营销优势; 
6、从事相关策划工作1年以上,了解新媒体营销战术,有项目统筹经验者优先考虑7、英語能力(讀與寫)EXCELLENCE LEVEL


联系方式:info@vaec.co.uk (请注明应聘职位)