Overview Of Role

Viagogo, the world’s largest ticket marketplace, is growing quickly and is looking to hire ambitious, intelligent, and talented people to help expand our business. This role is the perfect stepping stone from university or grad school into a high growth multinational internet company with a start-up ethos.

As an Operations Associate you’ll learn what it takes to execute operations of an e-commerce business by gaining hands-on experience across various key operational areas through a unique 24 month graduate rotational program. The role requires you to assume the main responsibilities distinct to each operational department and identify and solve the critical issues the business encounters as it scales. Your training won’t be in a classroom – we will expect you to learn quickly on the job, absorb a considerable amount of information in a short amount of time, and be a strong team contributor within months. By the end of the program, you can expect to have rotated through several different operational departments and gained unique insight into the behind the scenes operational world of a fast growing e-commerce success story.

This position is also a unique opportunity to work directly with senior executives, some of the most experienced leaders in the industry. Strong performers can expect to be in a managerial position within 24 months, and leading a department within 3-4 years. The role will be based in London, UK. Your package will include a competitive basic salary for the tech start-up scene, not to mention a fun team, a great working environment, amazing career prospects… and all the big concerts and football games you will be attending!

Responsibilities

• Execute a wide variety of operational tasks associated with logistics, ticket inventory management, website data management and customer care. Includes:

• Mastering several bespoke internal software Tools built to support each operational department

• Full ownership of the operational actions in a specific department area (i.e: country / regional responsibility) to maximize accountability

• Fixing and troubleshooting operational issues as they arise. Requires you to build a strong domain and cross-functional knowledge

• Proactively identify and implement solutions toimprove the efficiency of the internal processes

Skills And Attributes

• High degree of creativity, curiosity, optimism, and ambition with an eye for possibilities that will drive the business forward

• Organized and reliable with attention to detail

• Strategic thinking and problem-solving skills

• Outstanding written and oral communication, including ability to work effectively with senior management and cross-functional teams

• Entrepreneurial mind-set with a strong bias towards action

• Recent graduate with a Bachelor’s Degree from an accredited top-tier College

• Fluent in English and Chinese - Traditional