职位：Customer Support Associate
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep SAP Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!
We are looking for recent college graduates to start at the ground level of our company. Our Application Support Team provides front-line support for all users of the SAP Fieldglass application worldwide. The Application Support Specialist will be expected to provide service and support to both external and internal users. This role will located at our London headquarters.
Properly manage and monitor email and phone queues in accordance to customer agreements
Collect, analyze and work to provide solutions for clients
Actively keep up to date on the SAP Fieldglass application’s functionality
Strive to become an expert in the SAP Fieldglass application
Provide training sto SAP Fieldglass users
Assist with ad-hoc projects as requested
We’re Looking For
Candidates that have a recent Bachelor’s Degree and a passion for technology
Proficiency with typing
A strong knowledge of Excel, Word, Powerpoint
Someone who has strong analytical skills, attention to detail and problem solving
Ability to effectively communicate (written & verbal) as well as display empathy in communication with SAP Fieldglass users
Ability to prioritize tasks
Strong understanding of customer service – prompt updates, managing expectations and meeting deadlines
Foreign language is a plus (Dutch, Spanish, German, French, Chinese, Japanese, Swedish and Portuguese)
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