市场领先企业应用软件SAP聘请:客服专员(中文为优势)

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收藏文章 赞一个 已赞 2016-06-05 IDEABOXES



坐标:伦敦

公司:SAP

职位:Customer Support Associate

性质:Regular, Full-time

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



Company Description

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

SAP Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep SAP Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!


We are looking for recent college graduates to start at the ground level of our company. Our Application Support Team provides front-line support for all users of the SAP Fieldglass application worldwide. The Application Support Specialist will be expected to provide service and support to both external and internal users. This role will located at our London headquarters.  



Responsibilities Include

  • Properly manage and monitor email and phone queues in accordance to customer agreements

  • Collect, analyze and work to provide solutions for clients

  • Actively keep up to date on the SAP Fieldglass application’s functionality

  • Strive to become an expert in the SAP Fieldglass application

  • Provide training sto SAP Fieldglass users

  • Assist with ad-hoc projects as requested



We’re Looking For

  • Candidates that have a recent Bachelor’s Degree and a passion for technology

  • Proficiency with typing

  • A strong knowledge of Excel, Word, Powerpoint

  • Someone who has strong analytical skills, attention to detail and problem solving

  • Ability to effectively communicate (written & verbal) as well as display empathy in communication with SAP Fieldglass users

  • Ability to prioritize tasks

  • Strong understanding of customer service – prompt updates, managing expectations and meeting deadlines

  • Foreign language is a plus (Dutch, Spanish, German, French, Chinese, Japanese, Swedish and Portuguese)





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