专业国际生活服务专家Ten Group招收:中文旅游专家(市场竞争性年薪+多种福利)

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坐标:伦敦

公司:Ten Group

职位:Travel Specialist

性质:Full-time

待遇:Competitive + Benefits

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



Description

Ten is looking for passionate, motivated and resourceful individuals to join our fast-growing China UK team. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

 

As a Lifestyle Manager no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. As a Language Specialist, you will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurantand ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

 

To see how are we able to go that one step further when delivering exactly what our members ask for, please watch this short video from our CEOAlex Cheatle to find out https://vimeo.com/142122548

 

This role will require weekend and some late shifts.



The Ideal Candidate Will Have

  • Fluency in Mandarin at native business level (in addition to English)

  • Related experience in hospitality or retail customer service

  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times

  • The ability to work independently and perform well with little supervision

  • Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills

  • Excellent computer skills

  • Outstanding communication skills, both written and verbal

  • An enthusiasm to work with an emphasis for detail and follow through as required

  • The highest customer service standards are expected and must be maintained at all times

  • Fluency in Cantonese (other than English & Mandarin) would be advantageous

  • The ideal candidate will also have a background in travel, especially with GDS and flights experience



Benefits Working At Ten

Ten is a fun, social place to work with the opportunity for real career development. We encourage all our staff to incorporate their aspirations and interests into their career at Ten. In addition to a competitive salary, we offer many benefits including a paid sabbatical every 5 years, subsidised gym membership and discounts on flights and accommodation.

 

Please note that we can only accept applications if you have the right to work in the UK for 1 year minimum.





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