待遇：Competitive + Benefits
Ten is looking for passionate, motivated and resourceful individuals to join our fast-growing China UK team. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.
As a Lifestyle Manager no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. As a Language Specialist, you will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurantand ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.
To see how are we able to go that one step further when delivering exactly what our members ask for, please watch this short video from our CEOAlex Cheatle to find out https://vimeo.com/142122548
This role will require weekend and some late shifts.
The Ideal Candidate Will Have
Fluency in Mandarin at native business level (in addition to English)
Related experience in hospitality or retail customer service
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times
The ability to work independently and perform well with little supervision
Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Excellent computer skills
Outstanding communication skills, both written and verbal
An enthusiasm to work with an emphasis for detail and follow through as required
The highest customer service standards are expected and must be maintained at all times
Fluency in Cantonese (other than English & Mandarin) would be advantageous
The ideal candidate will also have a background in travel, especially with GDS and flights experience
Benefits Working At Ten
Ten is a fun, social place to work with the opportunity for real career development. We encourage all our staff to incorporate their aspirations and interests into their career at Ten. In addition to a competitive salary, we offer many benefits including a paid sabbatical every 5 years, subsidised gym membership and discounts on flights and accommodation.
Please note that we can only accept applications if you have the right to work in the UK for 1 year minimum.
IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里，周一至周日，我们会分享英国华人的工作资讯和英国职场的各种事儿