About C Space

C Space is a pioneering consumer collaboration consultancy with offices in Boston, New York, San Francisco, London and Shanghai. Our promise to our clients is to deliver ‘Customer Inspired Growth’ - over the years we have helped clients likeTwitter, Samsung, McDonald’s, British Airways, Orange and Heinz grow by developing new products, services and communication together with their customers. Most of our clients have worked with us for a number of years and about 80% keep coming back for more every year: building long-lasting relationships with our clients is the key ingredient to our success. Over the last year we have won six insight and innovation awards.  

Insight at C Space isn’t like insight at other agencies; it’s faster, more entrepreneurial and more integrated. And it doesn’t just focus on finding the ‘truth’ but more importantly on leveraging that truth with those who matter in our clients’ organisation: we truly care about and organise ourselves around having impacton our clients' business – by either making them or saving them some money.

To help us make good on our promise to clients, we’ve developed four differentiating capabilities:

• 21st Century Research: a proprietary tool-kit that allows our clients to listen to and co-create with their customers in an ongoing, iterative way using private, moderated online communities

• Employee Crowdsourcing: best-in-class expertise that allows us to consult on and manage high-profile employee crowdsourcing assignments

• Business Solutions: a team of outstanding insight, innovation and brand consultants who specialise in high-impact, live project-work

• Creative Services: a team of designers who develop the creative behind new campaigns, branding and our storytelling offer - in conjunction with the other teams or stand-alone

 

We tend to gravitate towards people who are self-starters, see the glass as half-full and are likely to thrive in a fast-paced, entrepreneurial environment: six directors of the EMEA business have started their career at C Space as entry level consultants! We attract people who are curious about the world and who are able to match this curiosity with the ability to problem-solve challenges for clients in marketing and insight departments. 

Ultimately, there are five traits that all our people have in common:

• Ambition

• Collaboration

• Appetite to learn

• Resourcefulness

• Humour

About The Role

We’re looking for an experienced insight practitioner to lead a team of smart consultants in insight and co-creation work for some of the world’s leading brands. You will be the senior account leader on 3-5 online community partnerships, responsible for ensuring that the quality of insight and recommendations from your team inspires our clients to make better decisions to grow their business.   

Once you have mastered delivering outstanding C Space work, you will be responsible for growing your clients’ business with us, by finding more opportunities for them to tackle more of their challenges using our methods. You will be expected to write great proposals and pitch confidently. You will also manage the renewal process for your accounts, ensuring that we continue to work with each of your clients from one year to the next, building on the work we have already done together.

The final important element of your role is team management:  you will be accountable for developing your team to the highest possible standards in both quality and level of insight across all deliverables for your accounts. We are committed to your career and work hard to ensure our talented employees progress with our business. Depending on the account structure you will have responsibility for leading a group of 5+ consultants, from Associate Consultants to Senior Consultants.

A Successful Associate Director Will Be Able To

• Work with clients to understand and define key business problems and subsequent co-creation and research needs

• Meet and Exceed the 85% renewals

• Inspire your team to create brilliant approaches for how we could meet clients’ needs

• Facilitate engaging workshops with your clients to ensure they act on our recommendations

• Develop a senior relationship within your key accounts, becoming their strategic partner

• Line manage Senior Consultants and Consultants, and lead a 5+ member team

• You will be confident in costing work, writing proposals, and pitching compellingly

• Be a thought leader in developing new ways of working with consumers and clients

• You will need to have a strong track record in insight and probably at least one other marketing discipline (we also expect you to have a knack for the online world & social media and to be truly excited about the potential of co-creation)

• You might be working as a high performer within a progressive insight or innovation boutique, but are now looking for more account management responsibilities

• You might be working client side in a marketing or insight role, and now want to get closer to the consumer and work in an entrepreneurial place where your contributions define your progress, not ‘doing your time’.

• We like speaking to bi-lingual candidates (French, German, Chinese or Russian) - although this isn’t essential, and ideally want a degree background

Salary / Package

Alongside a competitive starting salary and bonus structure we offer a comprehensive suite of benefits – from free breakfasts, C Space Bnb (enabling you to work at any of our global offices at the company’s expense), weekly drinks, regular company socials including our Summer Sports day and renowned Christmas parties, to contributory pension, private medical insurance, cycle to work, child care vouchers, paid sabbatical & individual training funding.   
In London we are based on the Southbank, in new offices overlooking the Thames, with a great roof terrace and range of workspaces for you to choose from.