- Voice gateway Architect Design
- Cisco voice/video conference system Design
- Switch and routers network Design
- BS degree in Computer Science/Engineering or equivalent combination of education and experience
- 5+ years management experience specific to IT Service Management
- ITIL Foundation Certificate, CCNA/CCNP, MCSE certificate a plus
- Extensive knowledge of enterprise class desktop software such as Windows 7, Mac OS X, Linux Red Hat, antivirus, remote management and troubleshooting, asset management and inventory, printing and call centers
- Knowledge of ITIL concepts including Service Management and Service Delivery and experience working within the ITIL Framework for Incident,Problem, Change, or Service Request Management
- Experience with Windows active directory, LDAP, and group policies
- Knowledge of TCP/IP protocol, routing concepts, and troubleshooting
- Collaborate with UK business team, based on the well-understanding of the business development strategy, design IT localization strategy, including local team structure, localized IT support solution and IT service operation process, to fully support local business development in UK
- Unearth the root cause(s) of UK user’s pain points in using IT system, validating the opportunity or problem as an opportunity for service improvement or an organizational transformation solution
- Define key objectives and ‘to-be” state, identify success factors, and comprehend constraints, challenges and risks, and orchestrate the collaboration between, Product Manager, End Users, UED and Development groups by removing road blocks and facilitating communication
- Manages the day to day activities and projects of the IT Services department in accordance with organizational policies and goals
- Ensures proper functioning of company's information processing systems, including telecommunications, networking, voice/video conference system, security, and email system required to support employees, contractors,and office operations in the UK
- Coordinate SLA/OLA creation, reviews, and updates
- Facilitate communication between service delivery, support,client representatives, and ITS management
- Advanced Microsoft Office knowledge incl. PowerPoint
- Excellent written and verbal communication skills
- Excellent time management skills and attention to detail
- Good team player but also able to work on their own and use their own initiative
- Excellent organisational skills and ability to prioritise
- Ability to work under pressure
Fluent English, and Mandarin is a strong plus
