• Chinese Mandarin speaking Client Manager - Accountancy Practice

• Salary： £42,000 - £55,000 per annum depending on experience

• Job Sector：Accountancy & Finance
  

• Location：London
  

• Job Type： Permanent
  

  
  

Job Description

• LANGUAGES：Chinese Mandarin  
  

• LOCATION ：Central London
  

• COMPANY BACKGROUND：Our client is a leading accounting firm, specialising in outsourced financial services for international clients.
  

• Due to continued and fast growing expansion, they are urgently looking to recruit a Chinese Mandarin speaking Client Manager. Your main role will be to manage client relationships and oversee and control the workflow and quality control issues for a portfolio of 15-20 clients.

• As the primary contact for senior client staff, key responsibilities will include:

• Implementation of new clients

• Understanding the client's business and identifying key issues

• Dealing with technical queries and reviewing VAT returns and registrations, payments runs, management reports etc.

• Management of 2-3 members of more junior staff including appraisals and reviews

• Consistently striving to deliver an excellent level of client service

• Fluency in Chinese Mandarin is essential

• Previous experience of working in a similar client manager role for an accountancy practice

• International experience is a strong advantage

• Strong communication skills are essential

• Be part or fully qualified ACCA or CIMA qualified

• Experience in managing a team of 2-3 people or more

申请链接：http://www.languagebusiness.co.uk/vacancy-detail.asp?vacID=1168

• " Enter customer orders in a timely and accurate manner

• " Handle customer enquiries and direct them to the appropriate person where needed

• " Assist Sales Executives as needed and requested

• " Assist in the management of special product lists for customers

• " Communicate clearly with other departments to make sure that customer requirements are met

• " Work closely with Logistics to ensure smooth delivery and high standard of customer service

• " Handle returns, complaints and other claims from customers, and coordinate with the necessary department(s) to resolve problems

• " Work with Accounts to resolve questions about customer credit limits or payments

• " Demonstrate knowledge, understanding and enthusiasm for business and products in order to ensure customer satisfaction

• " Maintain all aspects of administration to a high standard and be committed to achieving tight customers

• " Ensure adherence to relevant legislation as well as company procedures and standards

• " Perform any other reasonable management requests as needed

• Fluency in English and Mother Tongue Level Japanese or Mandarin are essential.

• Experience in customer service and/or sales

• Advanced computer skills for data entry and communication

• Microsoft Office (Excel, Word, Outlook)

• Financial software*

• Warehouse Management System (training to be provided as needed)

• Polite, helpful phone manner

• Understanding of wholesale trade helpful

• Knowledge of Japanese/Asian/ethnic foods helpful

• Customer focused individual

• Dynamic personality

• Well developed interpersonal, organisational and communication skills

• Able to respond quickly to operational demands

• Running on-line searches and matching / comparing against internal Company listings

• Administering the set up of new client accounts

• Dealing with client enquiries via email and telephone

• Processing withdrawal requests from clients

• Taking client deposits over the phone

• Providing technical support regarding our platform and services

• Liaising with international offices regarding new accounts and client support enquiries

• Electronic filing

• Archiving documents

• Mail mergers

• Sending out welcome letters to clients

• The candidate must have some working experience which can have been gained as an internship or work experience during studies. Chinese language is essential.

• The work experience should demonstrate that they have experience communicating with a variety of different people, particularly on the phone.

• It is important that applicants have excellent written and spoken communication skills and are confident communicating with colleagues at all levels

• The purpose of this job is to develop and maintain the Chinese Market in the UK for our Client's extensive property portfolio.

• Fluent Chinese essential

• Responsible for selling our Clients' luxury properties to Chinese investors in the UK.

• Source potential investors and establish/maintain a good work relationship with them.

• Advise and discuss various property services.

• Attend to inquiries from any walk-in clients.

• Build awareness and knowledge of the Dubai property market.

  
  

• Fluent Chinese essential, Mandarin ideally, Cantonese would be a bonus.

• At Least 1 years' sales experience in a performance driven environment, preferably selling across to high net worth individuals.

• Sales Experience in the following industries preferred

• Real Estate

• High End Automotive

• Investment Management

• Time-Share / Vacation Ownership

• Life Insurance

• High End Fine Jewellery

• Must have UK work permit or passport

• Enthusiastic, pro-active and assertive individuals. 

• Good presentation and communication skills are a must.

• Proven track record of achieving targets.

• Fluent English required

• £15,000 - 30,000 per annum

• Uncapped Monthly Sales Commission

• £0-1.4m @ .3%

• £1.5 - 2.75 @ .4%

• £ 2.8m + @ .5%