如何用有礼貌的英语打电话?

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到了国外,小到办各种会员卡、电话卡、银行卡,大到搬家找房子,订机票...生活的方方面面都需要通过电话来沟通,了解。那么你真的会用英语打电话么?除了各种印度英语、日韩英语、巴拉巴拉的口音外,你是不是真的了解如何有礼貌的打电话?今儿我们来说说在国外打电话需要了解的事儿。



1、邮箱地址怎么说Saying email addresses


▷ @ 读作 “at”,所以,John@gmail.com就是"John, at, gmail, dot, com"。



2、接通电话Getting through


▌通常对方接起电话会先报上自己的名字以及自己的公司。


▷This is xx from ... / This is xx calling from...

我是...的xx。


▌如果需要找特定的某个人或是需要了解对方身份,你可以礼貌的询问对方,不过不要用:“Who's there?”听起来很不礼貌。可用如下方式:


① Can I speak to xx , please? / Is xx there, please?

我能和xx通话么?/ xx在么?


② May I ask who's calling? /Could I have your name, please?

请问您是?/ 能否告知您的姓名?



▌如果对方找的人正是你,对话则是:


A: Can I speak to xx , please?

可以帮我接一下xx吗?


B: Speaking.

我就是。


3、留信息Leaving or taking a message


▌是否需要留信息这部分对话通常如下:


A: Would you like to leave a message?

您需要留个言么?


B: Could you ask him to call me back? / Could you ask him to return my call?

能否让他给我回个电话?/ 能让他给我回个电话么?


▌如果你想让对方帮忙捎个信,则要说:

Could you take a message?



4、通话有问题时When there's a problem


▌听不清对方的话


▷I'm sorry, could you speak up, please?

不好意思,你能大声点吗?


▷I'm sorry, I can't hear you very well.

不好意思,我听不清您的话。


▷I'm sorry, the line's bad – could you repeat what you just said?

不好意思,线路很差,您能重复一下刚刚的话么?


▌没听懂对方的意思


▷I'm sorry, could you repeat that please?

不好意思,你能重复一下吗?


▷Sorry, I didn't quite catch that.

不好意思,我没听清。


▷Sorry, I didn't catch your surname.

抱歉,我没听清你的姓名。


▷I'm sorry, I didn't get that. Could you say it again, please?

不好意思,我没听到,您能再说一遍么?


▷I'm afraid I don't follow you. Could you repeat it, please?

不好意思,我没听明白,您能重复一下么?


▷I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?

不好意思,我好像没弄懂,您介意再解释一下么?


▌纠正对方的说法


▷Actually, it's 16, not 60.

事实上,是16,不是60.(着重强调引起困惑的词)


▷I'm sorry, but I think there's been a misunderstanding.

不好意思,但我认为这里有点误会。


▷I'm sorry, but that's not quite right..

不好意思,不是这样的……


▌确认自己是否理解正确


▷So if I understand you correctly…

所以如果我理解得正确的话……


▷When you say… do you mean…?

你说的……,是……意思吗?



今日汇率:


1美元=6.5120人民币元

1人民币元=0.1536美元



今儿就酱。

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