InsideSales.com offers the sales industry’s first comprehensive sales acceleration platform that creates high performance sales teams with breakthrough technology, and increases the revenue of their customers’ world-wide by applying our machine learning and innovative technology.  Our product is pure technology, supported by a predictive machine learning engine.

InsideSales.com is growing incredibly fast and is funded by some of the top venture capital firms, as well as by Salesforce and Microsoft.   Our leadership team hails from great companies including Salesforce, eBay, IBM, Infor, Citrix, VMware and Amazon.  We have high expectations and have attracted great leaders who have enjoyed a similar ride elsewhere, and are excited to be here.

Joining a fast growing company is a great way to accelerate your career. We’re transforming how SALES is done, applying technology to revolutionize and modernize.  Want to bet on your career and learn a lot?  Come join us.

-   Gain experience in the SaaS industry while using cutting edge technology and products

-   Develop expertise in the use of industry-leading products and sought after technical tools

A Technical Support Engineer at InsideSales.com is a key member of our customer success organization. This role is responsible for providing in-depth support to customers subscribed to our sales acceleration platform. The ideal candidate will provide advanced support and troubleshooting for software-as-a-service (SaaS) technologies related to Application, System, Network, and Database platforms. This role also provides pro-active recommendations related to overall application performance. This person will serve as the primary technical contact for our customers and coordinate the interactions and communications between the customer and various supporting teams during critical situations.

-   Provide day to day functional and technical software application support to our global customers

-   Troubleshoot software application issues

-   Log customer reported defects in our case tracking system

-   Gain a deep understanding of the InsideSales application including complex features configuration

-   Provide constant and ongoing communication with customers regarding support cases

-   Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase

-   Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high

-   Bachelor's degree in Mathematics, Computer Science, Finance or related technical discipline

-   1 - 3 years’ experience with technical support or software application support

-   Experience with Salesforce.com or Microsoft Dynamics

-   Experience with SQL queries

-   Special consideration for proficiency in the following languages: French, German, Spanish, Portuguese, Japanese, Mandarin, Korean

-   Ability to work various shifts, weekends and holidays, and operate in an on-call environment

-   Tech-savvy: ability to easily grasp technical concepts and act as the liaison between customer and technical teams

-   Analytical: ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system (this skill is critical to troubleshooting issues and distinguishing between user error and actual system defects)

-   Excellent communicator (verbal and written) and use of professional etiquette

-   Supportive team player

-   Flexible and adapts well to rapid change in an extremely fast-paced environment

-   Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)

-   Experience with one or more of the following recommended but not required: Unix / Linux, programming languages, relational databases, HTML/content development