General protections claims rising: time to fireproof your org...

2015年12月18日 澳大利亚豪力法律服务



Employers – now more than ever – should equip themselves to defend a general protections claim before contemplating any dismissal, a workplace relations lawyer warns.

General protections claims involving dismissal increased 17.5 per cent during the 2014–15 financial year, and have steadily increased since 2011–12, according to the Fair Work Commission's annual report.

"Many of these are made by employees who don't have access to unfair dismissal laws," Charles Power, partner at Holding Redlich, told HR Daily.

"If the employer can prove the person or persons who made the decision to dismiss on behalf of the employer was not motivated by protected activity or attribute of the dismissed employee, the employer will defeat the claim," he says.

"Even if the dismissal was for proper lawful reasons, a single unlawful factor motivating the decision will lead to a contravention of the Act."
Fortunately, there are numerous ways employers can "fireproof" themselves against general protections claims, Power says.
Firstly, employers should train managers who are likely to be 'dismissal decision-makers', and make them aware of the attributes and activities that are protected by the Fair Work Act general protection provisions, he advises.

Employers should also establish and follow written guidelines for dismissals, he says.

"For example, it may be easier for a claimant to prove that an employer's claim that he or she was dismissed for unsatisfactory performance was not the real reason, if the employer did not follow proper procedures for handling poor work performance. This requires adequate training of managers so that they can implement those procedures properly." 


Power recommends employers establish grievance procedures for employees to raise complaints or grievances and seek redress.

"Again, it may be easier for a claimant to prove the fact he or she raised a complaint or grievance is the real reason for dismissal if that complaint or grievance was ignored or not handled in accordance with established grievance procedures," he says.

He also recommends removing the person who is likely to make a dismissal decision from involvement in any process of complaint or grievance resolution.

"It will be harder for a claimant to show the fact of a complaint or grievance is the real reason for dismissal if the person handling the resolution of the complaint or grievance is not the person making the dismissal decision," he says.

Finally, employers should ensure the decision-maker documents the reasons for dismissal by the decision-maker and recorded securely, Power advises.

"The process by which the decision to dismiss [was made] should be set out. If practical, give copies of those documents to the employee concerned, or communicate the reasons and make a file note of the discussion."

Always give a reason
The key to defending a general protections claim is to be able to prove the employer's reason for dismissal was the true reason – a task made more difficult if it doesn't provide any reason at all at the time of dismissal, Power says.

"Nothing in the general protections laws makes it illegal or unlawful to not give a reason," he notes.
"But if a dismissed employee makes a general protections claim in relation to his dismissal, and you didn't get in first as an employer and didn't give the reason, then it would be harder for you to defend the claim. If you don't defend the claim and you're found to have contravened the general protections provision, then yes, you'll be exposed to a fine."

In the world of general protections, not supplying a reason is a problem, Power warns, but employers often make this mistake during the minimum employment period.

"Often that minimum employment period coincides with a probationary period, and employers might think, 'well probation, we don't have to give a reason, we can just knick them off, sorry you were unsuccessful, see ya later'," he says.

"You want to get in first and say, 'I'm dismissing you because you don't have the right skillset', or 'you have been underperforming', or 'you have been rude to a customer'.

"Therefore, you're setting up the reason and drawing the line if you like. The employee can still make the claim and say, 'oh no it's not for that reason'," he adds, but the employer is better positioned to defend it.

Power stresses employers need to go into some detail. A warning isn't needed, but the employer should explain its reasons.

"To a degree, you need to set out your thinking, set out your explanations as to why they should be let go, and have some capacity to prove that."

Publication: HR Daily
Date: 16/11/15
Publisher: HR Publications Pty Ltd


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