About The Role

Reach is looking for energetic and positive individuals to join its fantastic Passenger Ambassadors' Team at Heathrow Airport.
This is a great opportunity to be part of an international Customer Care and Sales Team, represent Heathrow at the highest standards and work in vibrant, dynamic and ever-growing environment.
The Passenger Ambassador role will also provide you with excellent retail experience, supporting global premium and luxury brands to drive the footfall and maximise every sales opportunity.

Responsibilities 

The responsibilities for this role fall into three main areas:

• Customer care: assisting all passengers with their enquiries in a polite and professional manner by providing them with directions for transfers to other terminals, for Airline desks, toilets, restaurants , gates and information desks
  

• Sales: liaising and developing strong relationships with all stores and boutiques across all terminals, providing passengers with excellent knowledge about brand presence, assisting with any particular shopping requests, offering a unique and tailored shopping experience
  

• Administration: ensuring the electronic paperwork is completed in a timely and accurate manner, providing regular commercial feedback and consistently report to the Terminal Managers

Qualifications

• Have previous experience of working in a customer service and sales role
  

• Be passionate, energetic and able to inspire passengers
  

• Be professional and courteous
  

• Go the extra mile to ensure 100% passenger satisfaction
  

• Be proactive, driven and willing to hit and exceed expectations
  

• Be fluent in Chinese, Japanese, Turkish, Nigerian, German, Thai, Arabic and Korean
  

Package

Package: 17K+ 10% bonus depending on the achievement of KPIs plus usual benefits Full training will be provided. If you fit the picture above, please send us your CV with a picture and a cover letter.