职位：Customer Success Manager
性质：Permanent, Full-time (50% travel to China)
待遇：£40,000 - £55,000 p/a
Our client, an expanding software company, providing a range of tools for testing a wide variety of software systems from mobile devices, to desktops, to servers, to missile control systems, and in-car infotainment systems.
Our client is expanding rapidly and is looking for a new Customer Success Manager to join the team Central London office. Customer Success Managers work in collaboration with sales and development to drive customer acquisition and retention by helping customers and partners to get maximum value from their solutions.
Engaging with customers and partners via on-site visits and calls to ensure they are getting the maximum value from the software range
This includes helping them understand how best to use software tools to achieve their goals, resolve technical issues, customer training, partner training and integrate our product into their environment
Supporting the sales team during the pre-sales cycle. This includes providing product demonstrations, technical presentations, identifying how the software tools can solve the prospect's challenges, and resolving technical issues
Providing general technical support to customers and partners
Technical - Solid technical skills
Automated testing experience preferred with an emphasison performance / load testing
Development skills and methodology and networking knowledge a plus
You must be able to participate confidently in technical discussions and easily understand technical issues quickly
Must be able to rapidly pick up new skills as new technology and products are introduced
Solution Creation - Demonstrable experience of using technology to create solutions that address customer needs that are targeted and creative using innovative ideas and considering solution duplication across sectors where possible
Communication - Fluency in Mandarin and English is essential
High level of curiosity and understanding of customer dynamics and how that might be accelerating or, more importantly, hindering their path to success
Comfortable working with users as well as management to convey status information
Customer Oriented - Gain personal satisfaction from helping others and see customer satisfaction and value as the only measures of success
Travel Requirement - 50% to Shanghai office and other areas of China
BS/MS in Computer Science or other technical field is preffered
SoftwareTesting / Quality Assurance background and familiarity with Sales Force is desirable
If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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