Responsibilities

• Providing general technical support to customers

• Engaging with customers via on-site visits and calls to ensure they are getting the maximum value from the product range

• This includes helping them understand how best to use company's tools to achieve their goals, resolve technical issues, customer training, and integrate company's tools into their environment

• Supporting the sales team during the pre-sales cycle

• This includes providing product demonstrations, technical presentations, identifying how company's tools can solve the prospect’s challenges, and resolving technical issues

Requirements

• BS / MS in Computer Science or other technical field

• Preferred Skills - SoftwareTesting / Quality Assurance background

• Familiarity with Sales Force

• Technical - Solid technical skills

• Automated testing experience preferred with an emphasis on performance / load testing

• Development skills and methodology and networking knowledge a plus

• You must be able to participate confidently in technical discussions and easily understand technical issues quickly

• Must be able to rapidly pick up new skills as new technology and products are introduced

• Solution Creation - Demonstrable experience of using technology to create solutions that address customer needs that are targeted and creative using innovative ideas and considering solution duplication across sectors where possible

• Communication - Ability to convey a deliberate message clearly, verbally and in writing; to listen, to ask questions, to understand, and to generate enthusiasm

• High level of curiosity and understanding of customer dynamics and how that might be accelerating or, more importantly, hindering their path to success

• Comfortable working with users as well as management to convey status information, make suggestions and applaud success

• Customer Oriented - Gain personal satisfaction from helping others and see customer satisfaction and value as the only measures of success

• Strong leadership and personal accountability

• High standards and a passion for excellence

• Able to collaboratively work towards common goals

• Attention to detail, analytical, and committed to follow through

• Completely and relentlessly customer delivery focused

• Offers innovative ideas to contribute to the improvement and success

• Travel Requirement: 25%

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