About The Company

Hello. We’re World First. And we’re a bit different from the rest…

We’re not your typical financial services company. As a matter of fact, we pride ourselves in being different. We are the UK’s fastest growing foreign exchange specialist and we make moving money around the world faster, easier, safer and just all-round better.

We have awesome relationships with the thousands of customers who we help exchange currency, aswell as with our suppliers, partners and colleagues. It is – and has always been – people first. You’ll love our culture and passion, and we can’t wait to have you on board.

The Role

• As a Business Analyst you will act as a critical conduit between business users and delivery teams

• Your skills will enable you to act as ‘the bridge’ between visionary stakeholders and the teams that build World First capabilities.

• You will need to be an excellent listener and be able to understand what is important to World First

• You will be an amazing verbal and written communicator, a tactful diplomat, a problem solver and an intelligent thinker

• You will have to deal with stakeholders in a rapidly changing business environment to understand and respond to their needs

• You will be able to process vast amounts of information and will have a fantastic attention to detail but still be able to‘think outside the box’ and challenge concepts and norms

• This role will encompass a project specifically focussed on on-boarding Chinese businesses (this enables World First to provide ecommerce solutions to Chinese corporates)

• This will include doing internal and external research around the Chinese markets and this person will speak directly to Chinese business directorsAs such, it is fundamental that this person is fluent in Mandarin

Key Responsibilities

• Responsible for working with Product Owners and other product stakeholders to understand their needs and translate these business needs into requirements

• Work with Continuous Improvement Specialists and all parts of World First to review business processes

• Map detailed processes for current and future state customer journeys and business processes

• Produce high level functional and non-functional requirements based on business needs

• Develop Agile‘user stories’ articulating feature requirements in a way that IT developers can easily understand, size and deliver

• Communicate effectively with all internal and external stakeholders

• Assist with the development of business cases for new project proposals

• Work closely with the World First compliance team to ensure that our compliance obligations are incorporated in all change initiatives

• Work with the World First legal team to ensure that contractual / legal aspects are appropriately included

• Perform analysis across end to end processes throughout the project management lifecycle

• Provide support with the project team and external clients during the testing phase to ensure that the project deliverables meet the requirements defined at project initiation phase

Experience / Knowledge Required

• A basic understanding of the project lifecycle

• Fluent in Mandarin

• An understanding of documentation techniques and business analysis methodologies

• A strong analytical mind with an ability to understand and distil down complex business processes