全球最大汽车租赁预订服务商/ rentalcars.com招收客服专员(带薪培训)

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坐标:曼切斯特

公司:rentalcars.com

职位:Customer Advisor

性质:Permanent, Full-time (37.5 hours weekly)

待遇:Competitive + Pension+ Many benefits (see more below)

截止日期:25/04/2016

申请方式:阅读原文,点击链接申请(如果链接打不开,请联系小编哟)



The Opportunity

As the world’s biggest car hire booking service (part of the Priceline Group), we’re looking for Customer Advisors to join our international team, where you’ll be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking.

We’re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.

Your day will focus on one thing: talking to our customers. You will bedoing this by phone, on email and "live chat." You'll be working in one of the coolest (due to be the most talked about office environment in theUK) having undergone a state of the art refurbishment.



Main Responsibilities

Deliver a high level of customer service by:

  • Using empathy / positive language when answering questions while they’re browsing our website

  • Helping each customer find their ideal car

  • Spotting opportunities to provide information that your customer may require at a later stage

  • Dealing with requests between booking and pick-up

  • Conducting post-travel investigations after the rental has finished

  • Consistently createen couraging experiences for our customers, whether they’re booking online / over the phone



Our Ideal Candidate

  • We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible

  • Takes ownership of their work and multi-tasks well

  • We love being different: Fluent in Mandarin & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential

  • We love getting it done: Have superb problem-solving skills and is able to flex to different customer profiles

  • Has a valid UK work permit



What Rentalcars.com Will Offer You

  • Paid 4 week induction training

  • Work schedules provided 4-6 weeks in advance

  • International working environment with 40+ languages spoken in one building

  • Fantastic feeling of community in our vibrant office in central Manchester

  • Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance

  • Performance based bonus plan

  • Paid holiday time (30 days including statutory public holidays, which increases with service)

  • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining

  • Pension scheme

  • AND: sick pay, discounts for restaurants / entertainment / leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity / paternity pay, travel loan / cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service / personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy / sell" extra holidays and exclusive car hire rates for you, your family / friends.





关于IDEABOXESUK


IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里,周一至周日,我们会分享英国华人的工作资讯和英国职场的各种事儿


我们旨在创造三赢局面,相信我,您不会失望。也请不要走开,因为这个平台需要与您一起携手!我们的梦想是建立一个英国最大最正规的职业平台,让每一个在英华人都有职场归属感。

嘘!我知道我们现在力量还很微薄,也有很多不足,可是梦想还是要有的!说不定通过努力就能实现呢!您说呢?期待您的关注与指导!


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