性质：Permanent, Full-time (37.5 hours weekly)
待遇：Competitive + Pension+ Many benefits (see more below)
As the world’s biggest car hire booking service (part of the Priceline Group), we’re looking for Customer Advisors to join our international team, where you’ll be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking.
We’re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.
Your day will focus on one thing: talking to our customers. You will bedoing this by phone, on email and "live chat." You'll be working in one of the coolest (due to be the most talked about office environment in theUK) having undergone a state of the art refurbishment.
Deliver a high level of customer service by:
Using empathy / positive language when answering questions while they’re browsing our website
Helping each customer find their ideal car
Spotting opportunities to provide information that your customer may require at a later stage
Dealing with requests between booking and pick-up
Conducting post-travel investigations after the rental has finished
Consistently createen couraging experiences for our customers, whether they’re booking online / over the phone
Our Ideal Candidate
We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible
Takes ownership of their work and multi-tasks well
We love being different: Fluent in Mandarin & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential
We love getting it done: Have superb problem-solving skills and is able to flex to different customer profiles
Has a valid UK work permit
What Rentalcars.com Will Offer You
Paid 4 week induction training
Work schedules provided 4-6 weeks in advance
International working environment with 40+ languages spoken in one building
Fantastic feeling of community in our vibrant office in central Manchester
Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance
Performance based bonus plan
Paid holiday time (30 days including statutory public holidays, which increases with service)
Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining
AND: sick pay, discounts for restaurants / entertainment / leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity / paternity pay, travel loan / cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service / personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy / sell" extra holidays and exclusive car hire rates for you, your family / friends.