• Role: Performance Marketing Executive – Chinese Native Level Speaking

• Location: London

• Salary: £20,000 to £25,000

• Benefits: 24 days holiday plus your birthday off

• SEO/PPC experience

• The ability to communicate effectively with internal and external stakeholders.

• Organization and management of own time and work load.

• Intellectually curious with a desire to grow and develop new skills.

• A passion for driving results.

• An Innovative thinker, energetic and commercially astute.

• Confident, dynamic, ambitious and creative.

• Experience of SEO and digital marketing.

• building business with Chinese clients as worldwide clients of the firm

• improving the quality, status and integration of the Mandarin-speaking lawyers in the firm's global network

• facilitating effective responses from the global network to work, marketing and recruitment opportunities for China Group, and

• directing valuable Mandarin-speaking resources towards supporting partners worldwide who undertake China outbound and inbound work

• Relationship development (external): Working with the BDM, China Partners and China Group leadership group and other relevant partners across the firm to assist with the planning of and preparation for external relationship review meetings with Chinese clients. Acting as a point of contact for the client on all aspects of relationship management and service delivery.

• External agency engagement: developing and maintaining contacts with the relevant agencies (embassies and others) in Europe/US/elsewhere that host Chinese trade and business delegations.

• Ad hoc support to the Sector Groups: If and when required the role holder will work with the Sector Groups to support the management of key Chinese subsidiaries in London e.g. Chinese Banks with offices in London.

• China programme support: design and implement effective plans to ensure continuous engagement between China fee-earners who "own" the key relationships in China with other fee-earners around the global network and China MBD, L&D and HR and their counterparts in the global network.

• Work with the Learning and Development (L&D) team: help develop programme and materials to refocus L&D on issues facing Chinese clients doing business outside of China and enhancing quality of legal services and also to help foster a strong sense of community and shared purpose among lawyers working on China type business across the firm

• Business development planning and targeting: supporting client targeting initiatives, including co-ordinating with the China business development manager, other practice groups, sector groups or offices targeting the same clients and monitoring progress. Assisting with developing the China Outbound business plans and associated action plans.

• Analysing the clients: working with the China business development manager, and China Group leadership group to map the client organisation with a view to identifying reporting lines, key decision makers, areas of work and gaps in our coverage of the relationship Developing an understanding of the client's strategy, products and services and ensuring it is communicated/shared across the client team. Conducting financial analysis to identify and better understand the source of revenue in line with the client's own organisation/structure.

• Research, analysis and reporting: undertaking internal/external research and analysis (either directly or via specialist internal/external sources) on clients, targets, markets, competitors, rankings etc. and helping identify key existing clients and targets for new business.

• Pitches/proposals/brochures: researching, developing and providing input and experience for pitches both through the MBD team and directly to lawyers around the network. Maintaining an up-to-date suite of Chinese brochures and other marketing materials. Assisting in the development of new marketing materials through co-ordinating drafting, proofing and production of materials.

• Experience collection: maintaining a central experience resource identifying China matters carried out by PGs and regions, verifying descriptions and supporting information with relevant partners/associates, and recording onto the relevant experience databases. Preparation and maintenance of the most frequently used experience lists.

• Successful candidates will be fluent in Mandarin and English with experience of working in an international business from a European base. Business Development and Marketing experience at a Manager level is required and experience of working with partners or senior executives in international businesses.

• China Taiping Insurance (UK) Company Limited is a member of the Association of British Insurers (“ ABI”).

• Our parent company is China Taiping Insurance Holdings Company Limited, a listed company in Hong Kong stock exchange. We are the only Chinese insurer in the European market.

• We are authorised by the Financial Conduct Authority in the UK to underwrite general insurance and reinsurance policies. Our areas of specialisation include property damage, accidents, liability, marine and aviation.

• Fluent in English and Mandarin Chinese (both speaking and writing)

• IT /computer related degree educated from top universities.

• Have 0-5 year programming / developing experience.

• Familiar with Java language, Struts + Spring + Hibernate framework, Oracle database and PL/SQL and SQL Language, and Eclipse / MyEclipse develop tools.

• Applicants should be proficiency in Microsoft package.

• Knowledge of Ireport, Cognos Report, Linux command, weblogic is a bonus

• Attentions to detail, the ability to multi-task, excellent communication skills, enthusiasm and initiative are all essential to this position.

• Job Location:London

• Required experience: Javascript－2 years

• Required education:Bachelor's

• Required language:Mandarin Chinese

• Providing high standards of customer services role spanning all forms of communication (including inbound telephone, email, live chat and social media contact) 

• Helping customers to register online 

• Liaising with customers with regards to returns, order status and providing general timeline logistics information 

• Ensuring a totally seamless customer experience and providing product advice 

• Dealing with complaints and escalations 

• Order processing on the in-house software system 

• Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns 

• Tracking orders 

• Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers 

• Fluent in Mandarin and/or Cantonese (written and spoken)

• Fluent English (written and spoken) 

• Excellent communication and interpersonal skills

• Strong problem solving skills

• Ability to multitask and prioritise workload 

• Strong experience in customer service or/and luxury sales

• Keen interest in fashion and luxury brands

申请链接：http://www.reed.co.uk/jobs/chinese-speaking-sales-and-customer-care-advisor/29376946#/jobs/london?keywords=chinese+speaking