To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

-   To develop and maintain good product knowledge and provide excellent customer service

-   An understanding of current products, trends and collections and ensuring that customers are informed and aware

-   To replenish stock and maintain high standards of merchandise and product presentation

-   Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company

-   Keep up to date with customer requirements and operating procedures

-   Be aware of daily sales targets and performance against them

-   Use appropriate sales techniques to ensure they are met

-   To ensure that all procedures and policies are understood

-   To carry out work according to those standards

-   Personal appearance and presentation must be strictly in line with company standards

-   Adheres to Security and Health and Safety regulations

-   Opening & closing the Store according the needs of the business, in line with Company security rules

-   To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role

-   Arabic, Chinese and Russian language would be an asset 

-   A minimum of three years experience in a similar role

-   Experience in a customer service role with face-to-face customer contact

-   Ability to adapt to frequent change and a high-pressure environment

-   Ability to initiate contact and communication

-   Motivated by being a team player with a common goal

-   Excellent Communication and interpersonal Skills with the ability to build and maintain relationships

-   Able to work in fast paced environments

-   A strong team player and considerate of colleagues