《加拿大专场》汇丰银行诚聘:Personal Banker

2017年09月08日 IDEABOXES






 ►  本文阅读时间大约7分钟



坐标:North America-Canada-British Columbia-Vancouver

公司:HSBC 

职位:Personal Banker 

性质:Full Timepermanent

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)







Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match.  Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.  You will be motivated to aim for your highest aspirations by taking on as much as you can handle, quickly. And you’ll enjoy the rewards of belonging to a diverse and growth- driven culture.

 

Canada is a priority market for HSBC. We remain focussed on growing customers locally with our unique products, we offer a full suite of solutions developed from our global connectivity and network.  HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world. 

 

Our success is built on trust and dependability – qualities that define our behaviour and shape our character. The employees who thrive at HSBC are service focussed, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement.







A Day in the Life of a Personal Banker  


More than a Customer Service Representative or Teller, At HSBC the Personal Banker provides superior customer service, sales, operational administration, and risk controls to meet customer needs across multiple distribution channels. 


Perform a variety of sales and service activities to retail, mass affluent, high net worth and business banking customers, either face to face or through an alternate channel.


Put emphasis on counter services, risk operation and control


Recognize opportunities by making referrals for client conversion, acquisition of new account relationships and or cross and up-sell of HSBC products and services that cross multiple distribution channels.


Responsible for ensuring the accurate and timely processing of all activities.


Ensure compliance, security and fraud, operational and system controls in accordance with HSBC regulatory standards and government regulations.


Provide operational support as required.


Identify and understand basic customer needs in order to exceed customer expectations to complete transactions with speed, efficiency and certainty.


Act as first level escalation for handling customer inquiries.


Maintain superior and courteous service to promote products and expand customer relationships.


Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.


Contribute to team-based approach in managing customer needs.


Actively participate and assist with all Bank promotional programs, sales and direct marketing initiatives.


Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.


Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.











Qualifications


The key success to this role is someone who thrives working in highly complex environment and has the industry expertise, business acumen, and strong people leadership experience to deliver.

The minimum requirements for this role is as follows:


Secondary school graduation.

Demonstrated experience in banking or related industry in a customer service / client facing role.

Professional appearance and attitude.

Team player, development minded with ability to sell.

Excellent communication (verbal and written), customer service and interpersonal skills.

Willingness to be mobile in local community.

Ability to learn and operate new software and technology.

Basic knowledge of Banking products and services.

Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.

Experience with conflict resolution.

Understand / speak second language is an asset.

Mandarin and Cantonese are assets. 









申请链接:

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=520020&src=JB-10502









职业咨询猎头公司

英国 / 澳洲 / 美国/ 加拿大

华人职场

(微信:IDEABOXESUK 或 长按下方二维码识别)

Find Your Dream Role





往期精彩回顾:


希思罗机场诚聘:Brand Ambassador


兼职| 希思罗机场招聘中文销售助理(每周15-22.5h)


eBay开启实习生职位:Sales Planning Intern(有eBay,Amazon,Facebook体验者优先)





收藏 已赞