The Customer Service Representative provides pro-active, friendly and professional service to all customers that enter our Shoppers Home Health Care stores. They focus on delivering service that exceeds our customer’s expectations, and ensures that all customers leave with everything they require to support their health needs.

• Provides excellent customer service through asking open ended questions to determine the customer needs.

• Demonstrates our CORE values in every interaction with customers and team members; Care, Ownership, Respect, Excellence.

• Provides compression and other fittings – stocking, braces, custom fittings

• Answers customer inquiries regarding products, policies, etc.

• Resolves customer complaints according to established guidelines

• Performs stock counts as assigned

• Receives incoming orders

• Complete all sales related paperwork

• Controls cash, cheques, etc. in accordance with the cash handling policy

• Complies with all store policies and procedures

• Complies with all health and safety regulations

• Demonstrates a professional image, including clean and complete uniform with name badge

• Perform other duties as required

• Superior interpersonal and listening skills – pleasant, approachable, and patient

• Effective verbal and written communication skills

• Commitment to providing superior customer service

• Punctual and reliable

• Previous retail experience an asset

• Previous experience in the Healthcare industry an asset

• High School Diploma