Know The Role

When it comes to service, our customers deserve only the very best. So as a VIP Lounge Consultant in our new International Customer Service Lounge, it will be your job to provide that by identifying customer needs and exceeding them through delivery. The first lounge of its kind to provide world-class luxury service to customers from across the globe. From the moment you first meet and greet our guests until the moment they leave, you’ll strive to deliver a pro-active, considered service. Engaging customers, you’ll deal with any enquiries in a professional, courteous manner. Plus, you’ll manage the flow of customers through the lounge to make sure every one of your guests enjoys the same extraordinary level of service.

Know What We Are Looking For

You will act as an ambassador of both the service and the business providing superior worldclass customer service. This includes building relationships with the client and both internal and external contacts. 

 

We are looking for a candidate who has experience of delivering exemplary etiquette, strong organisational skills and is great at multi-tasking and communicating. You will be able to ensure customers receive an extraordinary experience through delivering personalised service. 

 

Languages such as Mandarin and Arabic are highly desired along with all other languages.

 

The full time position operates on a fully flexible basis meaning you will need to have full availability across to week to work 37.5 hours. The part time position is a 19 hour per week contract to work on Saturday, Sunday and another day in the week.

Know Selfridges

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre.

Having won The Best Department Store in the World title three ceremonies in a row (2010, 2012 & 2014), Selfridges is renowned as being the premier destination for a truly extraordinary customer experience.

Know What's In For You

Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. 

 

Key benefits include a generous staff discount, 22 days’ holiday, gym membership offers and great bonus potential.