豪华汽车制造商 宾利汽车聘请:团队总监(年薪£25K)

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坐标:曼切斯特

公司:Bentley

职位:Team Leader

性质:Permanent,Full-time (37.5 hours per week)

待遇:£25,000 p/a + Benefits

截止日期:12/05/2016

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



The Opportunity

An exciting and unique opportunity has arisen for a Team Leader to play a pivotal role in leading a brand new team of multi lingual professionals to work for Bentley, one of the most prestigious brands in the automotive industry.

As one of 2 Team Leaders you will work closely with the Customer Relations team in providing Bentley’s discerning clientele with a premium personal service which leaves every customer feeling that nothing is too much trouble.



Role Overview

  • As the Team Leader for Bentley, you will be responsible for managing a team of multilingual Customer Relation Executives (CRE) in ensuring all key performance measures are met as well as ongoing coaching, development and mentoring of all individuals within the team

  • The Bentley Contact Centre team in Didsbury will handle all contacts to and from customers on behalf of Bentley through a range of multi-channel sources

  • You will oversee the team in providing both customer management and prospecting communications as well working closely with the Bentley dealer network. The team will manage the entire customer journey and be competent in answering all customer queries from the most basic to complex technical enquiries

  • Quality will beat the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key

  • You will work alongside the Client Service Manager to meet the expectation of Bentley while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values

  • Your multilingual team will consist of Customer Relation Executives with the following languages

  • English, French, German, Spanish, Italian, Russian, Arabic and Mandarin

  • They will be bilingual in English and their specialist language



Skills & Experience Required

  • Strong administrative skills with a keen eye for detail

  • Proven people management skills

  • Previous experience of working for a premium brand

  • A passion for the Automotive world

  • The ability to effectively motivate and performance manage multilingual teams in a fast paced and targeted Contact Centre environment

  • Experience of implementing coaching and developmental strategies

  • The passion to deliver an exceptional customer service

  • Excellent communication, planning and organisation skills

  • The desire to continually evolve and improve a team in line with market needs and client expectations

  • Experience of analysing and using Contact Centre data to drive team and individual performance

  • Evidence that you can perform under pressure while maintaining a professional demeanour

  • Interpersonal skills with the ability to develop effective relationships at a variety of levels both within the team and with the client and customers



Working Hours & Salary
  • Full time – 37.5 hours per week

  • Team Leaders will cover the core opening hours of 8am to 6pm Monday to Sunday on a shift basis

  • £25,000 per annum

Range of company benefits including

  • Flexible benefits package

  • Annual bonus based on CPM company performance

  • 26 days holiday per annum





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