坐标:曼切斯特
公司:Bentley
职位:Team Leader
性质:Permanent,Full-time (37.5 hours per week)
待遇:£25,000 p/a + Benefits
截止日期:12/05/2016
申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)
The Opportunity
An exciting and unique opportunity has arisen for a Team Leader to play a pivotal role in leading a brand new team of multi lingual professionals to work for Bentley, one of the most prestigious brands in the automotive industry.
As one of 2 Team Leaders you will work closely with the Customer Relations team in providing Bentley’s discerning clientele with a premium personal service which leaves every customer feeling that nothing is too much trouble.
Role Overview
As the Team Leader for Bentley, you will be responsible for managing a team of multilingual Customer Relation Executives (CRE) in ensuring all key performance measures are met as well as ongoing coaching, development and mentoring of all individuals within the team
The Bentley Contact Centre team in Didsbury will handle all contacts to and from customers on behalf of Bentley through a range of multi-channel sources
You will oversee the team in providing both customer management and prospecting communications as well working closely with the Bentley dealer network. The team will manage the entire customer journey and be competent in answering all customer queries from the most basic to complex technical enquiries
Quality will beat the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key
You will work alongside the Client Service Manager to meet the expectation of Bentley while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values
Your multilingual team will consist of Customer Relation Executives with the following languages
English, French, German, Spanish, Italian, Russian, Arabic and Mandarin
They will be bilingual in English and their specialist language
Skills & Experience Required
Strong administrative skills with a keen eye for detail
Proven people management skills
Previous experience of working for a premium brand
A passion for the Automotive world
The ability to effectively motivate and performance manage multilingual teams in a fast paced and targeted Contact Centre environment
Experience of implementing coaching and developmental strategies
The passion to deliver an exceptional customer service
Excellent communication, planning and organisation skills
The desire to continually evolve and improve a team in line with market needs and client expectations
Experience of analysing and using Contact Centre data to drive team and individual performance
Evidence that you can perform under pressure while maintaining a professional demeanour
Interpersonal skills with the ability to develop effective relationships at a variety of levels both within the team and with the client and customers
Working Hours & Salary
Full time – 37.5 hours per week
Team Leaders will cover the core opening hours of 8am to 6pm Monday to Sunday on a shift basis
£25,000 per annum
Range of company benefits including
Flexible benefits package
Annual bonus based on CPM company performance
26 days holiday per annum
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