Harvey Nichols are looking for a Mandarin Speaking Concierge to join our Store Concierge team . 

A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants. 

Working as part of the Store Concierge team, this exciting role is dedicated to providing a 5* concierge service to our customers; providing a memorable & seamless customer experience across all touch points within our luxury boutique store, reflecting the Harvey Nichols brand values & promises. 

The concierge will demonstrate our commitment to the customer through the provision of a superior customer experience for every customer and provide increased support to all departments in store. 

You will be smart and stylish, engaging and approachable with a passion for sharing your knowledge of our brand, service and products and your service will range from giving directions to recommending restaurants and making reservations or booking a beauty treatment. 

You must have customer service experience, ideally gained within the luxury retail, hospitality or leisure industries. 

• 22 days holiday allowance in addition to bank holiday allowance

• Up to 40% discount off Harvey Nichols clothing, make-up, accessories and much more

• Up to 40% discount off food and drinks across Harvey Nichols Restaurants and Bars

• Generous clothing allowance

• Employee recognition schemes

• Subsidised travelcard (on completion of satisfactory probationary period)

• Season Ticket loan after 6 months service

• Excellent opportunities for transfer and promotion across the group

• A vast range of learning and development programmes