Collaborate on and validate solutions developed by pre-sales teams as needed
Intake new projects, consult with clients regarding best use of IntraLinks, develop and document appropriate project plans
Drive, implement and oversee all project activity
Proactive, consultative client ownership: anticipating client reactions and responding accordingly, managing internal and external expectations and crises, gathering feedback, training users, preparing for, leading and following up on meetings in person and by phone, engaging in ongoing follow-ups with clients to check in on progress and assure project success, etc.
Ensure client satisfaction while maintaining overall, responsibility to IntraLinks’ best interests
Communicate project status to Sales on an ongoing basis
Assist sales by interacting with potential clients, going on sales-calls and handling demonstrations
Gain and maintain current product and cross-vertical knowledge and certification
Plan for impact of new features on projects and clients and communicate as needed internally and externally
Provide feedback to Product Marketing
Develop and improve processes and best practice recommendations
Provide assistance to colleagues as needed, including participation in training and certification of others, workload balancing, coverage, etc.
Following established Processes & Procedures and using good judgment to take appropriate action where there are no established methods
Maintain documentation of client projects, timekeeping, case studies, etc.
Other projects and tasks as needed