►  本文阅读时间大约6分钟

If you’re as fluent in Mandarin as you are in creating memorable customer experiences, we’d like to take your career to a whole new level here at British Airways.

Being a key member of our ground team means you’ll touch on every aspect of our Mandarin-speaking customers journey with us. So you’ll pride yourself on achieving the very highest standards of service while adding the personal touches that create a home from home.

China is a key market for BA. So your impressive grasp of Mandarin and cultural insight will make you ideally placed to deliver the kind of service our customers have come to expect. Whether you’re extending the warmest of customer welcomes or smoothing out potential issues that could compromise our service, you’ll be there for our customers every step of the way.

Building relationships and creating rapport, you’ll help to forge the bond of a loyal customer relationship.

Whoever is flying with us; wherever they are travelling, you’ll inspire confidence by winning their trust and exceeding their expectations.

This is a role that demands much more than fluency in Mandarin. You’ll need a deep appreciation of the culture and an instinctive grasp of its sensitivities. You’ll combine empathy, a commercial mind set, adaptability and productivity. You’ll go above and beyond to deliver excellence; so no detail will be too small to escape your attention; because you understand that we’re a business that puts our customers at the heart of everything we do.

申请链接：

https://www.reed.co.uk/jobs/mandarin-customer-service-host/32190123#/jobs?keywords=mandarin

免责申明：本文观点并不代表IDEABOXES LIMITED立场。更多的工作相关细节，请与雇主直接联系会更有效率哟！谢谢大家一如既往的支持！

IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里，周一至周五，我们会分享英国华人的工作资讯和英国职场的各种事儿 。

我们旨在创造三赢局面，相信我，您不会失望。也请不要走开，因为这个平台需要与您一起携手！我们的梦想是建立一个英国最大最正规的职业平台，让每一个在英华人都有职场归属感。

嘘！我知道我们现在力量还很微薄，也有很多不足，可是梦想还是要有的！说不定通过努力就能实现呢！您说呢？期待您的关注与指导！更多详情及信息可登录ideaboxesuk官方网站http://www.ideaboxes.co.uk获取。