Amazon is looking for individuals with critical thinking and decision making abilities to join our TRMS team. Investigation Specialists evaluate buyer or seller transactions/profiles and help safeguard Amazon's global customer base.

We are specifically seeking applicants with fluent Mandarin language skills to support our global operations teams. These positions are ideal for recent graduates or people with customer service backgrounds as training is provided.

Amazon's Transaction Risk Management Systems (TRMS) team has a reputation as a leader in eCommerce fraud-protection, and an innovator in risk management applications. We are an operations team that enable the world's most successful online marketplace by building customer trust. Our duties are related to the investigation and elimination of online risk.

 •   Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.

 •   Communicate effectively via email and/or telephone with our customer base, which will include: buyers, merchants and internal customers to analyse risk.

 •   Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.

 •   Consistently achieve/exceed weekly productivity and quality standards for investigations.

 •   Participate in ad hoc projects/assignments as necessary.

 •   Be prepared to be flexible with working hours and work Saturdays and/or Sundays as part of your normal 5 day shift. 

  • Excellent written and spoken Mandarin and English skills with an ability to compose grammatically correct, concise and accurate written responses

  • Trilingual skills would be an advantage

  • Working towards or achieved a Bachelor's degree or equivalent

  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

  • Excellent problem solving skills

  • Demonstrated ability to analyse problems logically and make rational data driven decisions

  • Self-disciplined, diligent, proactive and detail oriented 

  • Previous work experience in a customer service / retail environment

  • Knowledge of or experience in a fraud/risk management environment