When it comes to service, our customers deserve only the very best. So as a Store Host, it will be your job to provide that. The store host will work alongside our customer service team to provide world-class luxury service to customers from across the globe. From the moment you first meet and greet our guests until the moment they leave, you’ll strive to deliver a pro-active, considered service. Engaging customers and offering refreshments, you’ll deal with any enquiries in a professional, courteous manner. Plus, you’ll manage the flow of customers through the store to make sure every one of your guests enjoys the same extraordinary level of service.

 Knowledgeable and attentive, guests will seek your expert advice, guidance and assistance for all manner of things. You’ll make a special effort to know exactly what’s going on in the local area, so whether it’s services, restaurants, activities or bars, you’ll be able to make the right recommendation. On top of all that, you’ll oversee the Store's services, the Service Lounge, Library, Quiet Room and Group Room, making sure everything’s looking and working as it should.

With a wealth of experience in a retail or luxury hospitality environment under your belt, you’ll have worked in a customer facing role before and be driven but providing an extraordinary experience. Sociable and with a gift for delivering exemplary customer service, building relationships with clients will come naturally to you. In this luxury environment, Mandarin, Cantonese and/or Arabic will be a plus, as will a genuine passion for luxury service. A highly organised and conscientious person, working to tight deadlines, multi-tasking and prioritising won’t be a problem. If you can add to all that strong communication skills and a positive attitude, our Host team could be the place for you.

We are proud to ensure our Team Members at Selfridges’ enjoy extraordinary careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing our talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Key benefits include a generous staff discount, gym membership offers, a wonderful working environment and great bonus potential.