坐标:伦敦
公司:TLScontact (UK) Ltd
职位:Customer Service Representative
性质:Permanent, Full-time
待遇:£57.6 p/d
申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)
The Opportunity
Would you like to work in a challenging, multicultural environment for a fast-growing company with a lot of international opportunities? Do you have a passion for dealing with people and rising to new challenges? We are looking for London based Customer Service Representative (Chinese speaker), a position that requires excellent interpersonal skills, a real desire to succeed and full attention to details.
If you feel you have what it takes to successfully undertake this role, please forward your CV and a brief covering letter outlining the attributes that you feel sets you apart from the rest.
Qualification
Experience of working in a customer service or retail environment desirable
University graduate (or equivalent) desirable
Excellent communication and interpersonal skills
Fluent in English and Mandarin
Skill in establishing and maintaining effective relationships with customers;
Skill in critical thinking, and independent problem-solving
Self-motivated, patient and professional
Strong sense of customer-focus and responsibility
Capable to work under pressure
Ability to communicate clearly and effectively is essential
Ability to manage stress and deal with difficult customers
Excellent computer skills in Excel and Word
Be able to work independently and multitask
Detail-oriented, thorough and reliable
Knowledge of customer service techniques and principle
Must have unrestricted permission to work in the UK
Responsibilities
Provision of customer services in a face-to-face environment
Responsible for providing accurate advice on all aspects of the service and verification of correct documentation provision
To follow an established and defined filing and administration process, guided by a computer-based system
Must maintain a high level of customer service at all times with utmost respect for customer confidentiality
The successful candidate will be expected to become a multi-tasked agent capable of fulfilling a number of different roles within the organization;
Provision of support to other positions within the organization as workloads requires
Other tasks as required
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