签证服务中心TLScontact招收:中文客服代表

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收藏文章 赞一个 已赞 2016-05-09 IDEABOXES



坐标:伦敦

公司:TLScontact (UK) Ltd

职位:Customer Service Representative

性质:Permanent, Full-time

待遇:£57.6 p/d

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



The Opportunity

Would you like to work in a challenging, multicultural environment for a fast-growing company with a lot of international opportunities? Do you have a passion for dealing with people and rising to new challenges? We are looking for London based Customer Service Representative (Chinese speaker), a position that requires excellent interpersonal skills, a real desire to succeed and full attention to details.

If you feel you have what it takes to successfully undertake this role, please forward your CV and a brief covering letter outlining the attributes that you feel sets you apart from the rest.



Qualification

  • Experience of working in a customer service or retail environment desirable

  • University graduate (or equivalent) desirable

  • Excellent communication and interpersonal skills

  • Fluent in English and Mandarin

  • Skill in establishing and maintaining effective relationships with customers;

  • Skill in critical thinking, and independent problem-solving

  • Self-motivated, patient and professional

  • Strong sense of customer-focus and responsibility

  • Capable to work under pressure

  • Ability to communicate clearly and effectively is essential

  • Ability to manage stress and deal with difficult customers

  • Excellent computer skills in Excel and Word

  • Be able to work independently and multitask

  • Detail-oriented, thorough and reliable

  • Knowledge of customer service techniques and principle

  • Must have unrestricted permission to work in the UK



Responsibilities

  • Provision of customer services in a face-to-face environment

  • Responsible for providing accurate advice on all aspects of the service and verification of correct documentation provision

  • To follow an established and defined filing and administration process, guided by a computer-based system

  • Must maintain a high level of customer service at all times with utmost respect for customer confidentiality

  • The successful candidate will be expected to become a multi-tasked agent capable of fulfilling a number of different roles within the organization;

  • Provision of support to other positions within the organization as workloads requires

  • Other tasks as required




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