年薪£21-24K诚招:流利中文客服顾问

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坐标:伦敦

职位:Sales and Customer Care Advisor

性质:Permanent, Full-time (37.5 hours weekly

待遇:£21,000 - £24,000 p/a + Benefits

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



Direct Customer Service

  • Providing high standards of customer services role spanning all forms of communication (including inbound telephone, email, live chat and social media contact) 

  • Helping customers to register online 

  • Liaising with customers with regards to returns, order status and providing general timeline logistics information 

  • Ensuring a totally seamless customer experience and providing product advice 

  • Dealing with complaints and escalations



Order Processing

  • Order processing on the in-house software system 

  • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns 

  • Tracking orders 

  • Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers



Essential Skills And Requirements

  • Fluent in Mandarin and / or Cantonese (written and spoken)

  • Fluent English (written and spoken) 

  • Excellent communication and interpersonal skills

  • Strong problem solving skills

  • Ability to multitask and prioritise workload 

  • Strong experience in customer service or / and luxury sales

  • Keen interest in fashion and luxury brands





免责申明:本文观点并不代表IDEABOXES LIMITED立场。更多的工作相关细节,请与雇主直接联系会更有效率哟!谢谢大家一如既往的支持!


关于IDEABOXESUK


IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里,周一至周日,我们会分享英国华人的工作资讯和英国职场的各种事儿


我们旨在创造三赢局面,相信我,您不会失望。也请不要走开,因为这个平台需要与您一起携手!我们的梦想是建立一个英国最大最正规的职业平台,让每一个在英华人都有职场归属感。

嘘!我知道我们现在力量还很微薄,也有很多不足,可是梦想还是要有的!说不定通过努力就能实现呢!您说呢?期待您的关注与指导!更多详情及信息可登录ideaboxesuk官方网站http://www.ideaboxes.co.uk获取。


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