一起来GET专业的英文打电话技巧吧!(内附英国职位信息)

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同学们在英国这么久了,是不是觉得自己应对英文电话妥妥的没问题呢?

面对英文的电话面试,你有信心吗?



如果你不确定自己的水平,那么先回答以下几个问题吧!

1. 给你一串电话号码,01712223344,该怎么念?

不要告诉我你老老实实一个字一个字地念下来了……

2. 不知姓名的人来电话,你怎样询问对方名字?
要礼貌地问哟~


3. 在工作岗位接起电话,你第一句要说的是什么?
“Hello?” 

如果你这么说,绝对是不专业的……
自报家门?

没错,但可不是说“I am”

或者“My name is”哦……


4. 对方找的人正是你,你应该怎么说?
“Yes, I am.”?

“ Yes, this is!”?

都错!

如果对于以上问题你都不太自信,那么就接下去看电话英语的小技巧吧!



同学们在以后在英国求职工作,都是非常有用的!


怎么念电话号码 Giving numbers

念一串电话号码时,最好每三个或四个数字中间停顿一下。
连在一起的两个或三个相同数字,可以用double或triple,比如:
222读作triple two
3344读作double three, double four
5555可以读作double five, double five,如果要说“five five five five”也可以,但是不要说four five哦,那是45。



 邮箱地址怎么说 Saying email addresses

@ 读作 “at”,所以,John@gmail.com就是"John, at, gmail, dot, com"。

如果用户名的部分有标点符号,常见的几种这么读:
/ 读作"forward slash"。
读作 "hyphen ['haifen]" or a "dash"。
_ 读作 "underscore"。




接通电话 Getting through

很多人在打电话的时候,并不会自报家门,所以你可以礼貌地问对方的姓名,人家不会生气的。

例子:
A: Can I speak to Mr Smith, please? / Is Mr Smith there, please?
我能和史密斯先生通话么?/ 史密斯先生在么?
B: May I ask who's calling? / Could I have your name, please?
请问您是?/ 能否告知您的姓名?
A: Yes, this is Tom Cruise speaking.
我是汤姆·克鲁斯。

在公司里,接起电话要先报上自己的名字,而不是问对方是谁,“Who's there?”听起来很不礼貌。
但是不要说“I am”或“My name is”,直接在自己的名字后面加上“speaking”就可以了。比如,
Hello, John Smith speaking.
你好,我是约翰·史密斯。
最好再加上公司的名字:
This is John Smith from China Daily.
我是中国日报约翰·史密斯。


如果对方找的人正是你,对话则是这样的。
A: Can I speak to Jane, please?
可以帮我接一下简吗?
B: Speaking.
我就是。


留信息 

Leaving or taking a message

对方要找的人不在,你可以说明情况,注意在句首礼貌地加上“I'm afraid”或者 "I'm sorry"。比如:
I'm afraid Mr Smith is out of the office today.
抱歉史密斯先生今天不在公司。


其他可能的情况还有:
off sick today.
请病假了
in a meeting.
开会中
on holiday.
休假了
I'm afraid his line is engaged.
他正在通话中。

接下来,你就可以问对方是否需要留信息。
A: Would you like to leave a message?
您需要留个言么?
B: Could you ask him to call me back? / Could you ask him to return my call?
能否让他给我回个电话?/ 能让他给我回个电话么?
如果你想让对方帮忙捎个信,则要说,Could you take a message?


打给陌生人 

Calling someone you don't know

可能你的老板让你给一个不认识的人打电话,那你就应当先自我介绍,然后提一提老板的名字。
A: Hello, this is Sarah Brown calling, from China Daily.
你好,我是中国日报的沙拉·布朗。
B: Hello, what can I do for you? / Hello, how can I help you?
你好,我能为您做点什么?
A: I'm calling on behalf of Tom Cruise.
/ Tom Cruise suggested that I call you.
/ Tom Cruise asked me to call you.
我是代阿汤哥来电话的。/ 阿汤哥让我给您打电话。


通话有问题时 

When there's a problem

听不清对方的话
I'm sorry, could you speak up, please?
不好意思,你能大声点吗?
I'm sorry, I can't hear you very well.
不好意思,我听不清您的话。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思,线路很差,您能重复一下刚刚的话么?


没听懂对方的意思
I'm sorry, could you repeat that please?
不好意思,你能重复一下吗?
Sorry, I didn't quite catch that.
不好意思,我没听清。
Sorry, I didn't catch your surname.
抱歉,我没听清你的姓名。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思,我没听到,您能再说一遍么?
I'm afraid I don't follow you. Could you repeat it, please?
不好意思,我没听明白,您能重复一下么?
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思,我好像没弄懂,您介意再解释一下么?

纠正对方的说法
Actually, it's 16, not 60.
事实上,是16,不是60.(着重强调引起困惑的词)
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思,但我认为这里有点误会。这笔账下周到期,而不是下个月。
I'm sorry, but that's not quite right…
不好意思,不是这样的……

确认自己是否理解正确
So if I understand you correctly…
所以如果我理解得正确的话……
When you say… do you mean…?
你说的……,是……意思吗?


接下来还是为大家送上两个英国职位信息!




公司:Amazon UK Services, Limited

职位:Graduate Investigation Specialist


描述:Amazon is looking for individuals with critical thinkingand decision making abilities to join us as Investigation Specialists, toevaluate buyer or seller transactions/profiles and help safeguard Amazon'sglobal customer base. We are specifically seeking applicants with fluentMandarin language skills to support our global operations teams. Thesepositions are ideal for recent graduates or people with customer servicebackgrounds.


Role Requirements

· Investigate suspicious activity and behaviour that couldpose a risk to our customers on the Amazon EU websites.

· Communicate effectively with via email and/or telephonewith our customer base, which will include: buyers, merchants and internalcustomers to analyse risk.

· Take appropriate action to identify and help minimise therisk posed by fraud patterns and trends.

· Consistently achieve/exceed weekly productivity andquality standards for investigations.

· Participate in ad hoc projects/assignments as necessary.

· Achieve weekly productivity and quality standards forinvestigations.

· Be prepared to be flexible with working hours and workSaturdays or Sundays as part of your normal 5 day shift.

 

Basic Qualifications

· Excellent written and spoken Mandarin and English skillswith an ability to compose grammatically correct, concise and accurate writtenresponses

· Trilingual skills would be an advantage

· Working towards or achieved a 2:1 degree or above

· Excellent interpersonal skills, with the ability tocommunicate complex issues correctly and clearly to both internal and externalcustomers

· Demonstrated ability to work independently and makecomplex investigation decisions with little to no guidance

· Excellent problem solving skills

· Demonstrated ability to analyse problems logically andmake rational data driven decisions

· Self-disciplined, diligent, proactive and detail oriented

Preferred Qualifications

- Previous work experience in a customer service / retailenvironment

- Knowledge of or experience in a fraud/risk managementenvironment


申请网址https://uk-amazon.icims.com/jobs/269548/graduate-investigation-specialist---mandarin/job?iis=Job+Posting&iisn=Indeed+%28Free+Posting%29&mobile=false&width=1335&height=1200&bga=true&needsRedirect=false&jan1offset=0&jun1offset=60



 




职位:Mandain  SalesAssistant

描述:A British edgy and elegant luxury shoes brand is lookingfor a mandarin sales assistant to work in one of their fabulous boutique incentral London. The brand has been introduced by a lot of celebrities and royalfamily.

The ideal candidate has to have a strong clientele skillsand understand Chinese market, ideally with a strong client book but notnecessary, salary up to £23k plus 1.25% personal commission.

 

22-23k + 1.25% commission

 

Responsibilities:

- Maintain the store in high standard.

- Provide excellent one to one customer service.

- Develop enduring relationships with clients

- Maximise sales for the store.

 

The ideal candidate will have:

- Have a passion for luxury fashion, and understand thecurrent trends of the market.

- Well presented.

- Ability to build and maintain client relationship.

- Providing exceptional standard of one on one customerservice.

- Fluent in Mandarin as well as English.

- Proven track record of sales excellence individually andwithin a team.


申请电邮:angel@eliteassociates.co.uk






同学们不要错过机会哦!





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