Dover Street寻求:亚洲业务拓展经理,服务VIP客户(要求:会中文,懂微信/微博,有奢侈品相关经验优先)

2016-05-21 IDEABOXES

坐标:伦敦Dover Street

职位:Business Development Manager

性质:Permanent, Full-time

待遇:£25,000 - £26,000 p/a




A newly created role supporting the Senior Sales Team to ensure that Dover Street Market offer their Asian VIP clients the very best of service.


  • A highly motivated and competent individual able to converse with all levels both internally and externally

  • A total self-starter able to set the standard by their own professionalism and attitude

  • Must be energetic, self-motivated and self-organized

  • Flexible with working hours and willing to do whatever is required to get the job done and thereby ensure absolute client satisfaction

  • Strong eye for detail and organisational skills and strives for a high level of accuracy within a fast paced environment

  • Ability to identify problems and implement appropriate solutions proactively.

  • The ability to work well under pressure and be able to work on several tasks at a time

Key Objectives
  • Managing the relationships and offering the best customer service to all Asian VIP clients

  • The development of the Asian Market

  • Creation of and subsequent retention of new clients both in store and internationally

  • Setting the standard of the very best customer service levels at all times and presentation of your floor

  • The achievement of key financial targets

Customer Service And Sales

  • Ensuring that the very best levels of customer service at all times

  • Selling, directing and driving sales

  • Offering a personalised shopping and styling experience to our VIP Asian clients

  • Hosting events

  • Delivering the monthly and seasonal sales targets working closely with the team to do so

  • Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM

  • Understanding up to date Asian fashion trends

  • Maintaining a Customer book of key customers and VIP’s specialising in the Asian Market

Support To Senior Sales Team

To provide support to Senior Sales Team before, during and after sales to Asian VIP clients including:

  • Regular communication with Asian VIP clients maintaining a good rapport and professional tone

  • Scheduling of appointments

  • Supporting and facilitating the sales process on the shop floor

  • The packing and despatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up

  • To correctly process all approvals and oversee the entire process from beginning to end

  • To book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the clients fully updated

  • To oversee all overseas clients mail orders; understanding of shipping to Asia - exotic skins and cites management

  • Photographing of new items and sending of presentations / product images and information in a professional manner via e-mail

  • Maintaining product image database and look books

  • To keep the database of client details updated and correct as well as record all key dates such as birthdays, anniversaries and religious holidays on file for all Asian VIP clients.

  • Keeping Management updated and informed

Skills / Knowledge

  • Fluent Mandarin speaker

  • Retail sales and expertise within a luxury business

  • Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands

  • Specific understanding of all collections and stock availability at DSM

  • Client book of potential New Business for DSM

  • Experienced in Social Media platform WeChat and Weibo

  • Advanced written and verbal skills

  • Multi - disciplined, multi - tasker

  • Knowledge of Microsoft Office including Microsoft Excel

  • iPhoto / dropbox etc.

  • Extensive knowledge of Retail Pro

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