坐标:伦敦Dover Street
职位:Business Development Manager
性质:Permanent, Full-time
待遇:£25,000 - £26,000 p/a
截止日期:16/06/2016
申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)
Overview
A newly created role supporting the Senior Sales Team to ensure that Dover Street Market offer their Asian VIP clients the very best of service.
Attitude
A highly motivated and competent individual able to converse with all levels both internally and externally
A total self-starter able to set the standard by their own professionalism and attitude
Must be energetic, self-motivated and self-organized
Flexible with working hours and willing to do whatever is required to get the job done and thereby ensure absolute client satisfaction
Strong eye for detail and organisational skills and strives for a high level of accuracy within a fast paced environment
Ability to identify problems and implement appropriate solutions proactively.
The ability to work well under pressure and be able to work on several tasks at a time
Key Objectives
Managing the relationships and offering the best customer service to all Asian VIP clients
The development of the Asian Market
Creation of and subsequent retention of new clients both in store and internationally
Setting the standard of the very best customer service levels at all times and presentation of your floor
The achievement of key financial targets
Customer Service And Sales
Ensuring that the very best levels of customer service at all times
Selling, directing and driving sales
Offering a personalised shopping and styling experience to our VIP Asian clients
Hosting events
Delivering the monthly and seasonal sales targets working closely with the team to do so
Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
Understanding up to date Asian fashion trends
Maintaining a Customer book of key customers and VIP’s specialising in the Asian Market
Support To Senior Sales Team
To provide support to Senior Sales Team before, during and after sales to Asian VIP clients including:
Regular communication with Asian VIP clients maintaining a good rapport and professional tone
Scheduling of appointments
Supporting and facilitating the sales process on the shop floor
The packing and despatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up
To correctly process all approvals and oversee the entire process from beginning to end
To book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the clients fully updated
To oversee all overseas clients mail orders; understanding of shipping to Asia - exotic skins and cites management
Photographing of new items and sending of presentations / product images and information in a professional manner via e-mail
Maintaining product image database and look books
To keep the database of client details updated and correct as well as record all key dates such as birthdays, anniversaries and religious holidays on file for all Asian VIP clients.
Keeping Management updated and informed
Skills / Knowledge
Fluent Mandarin speaker
Retail sales and expertise within a luxury business
Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands
Specific understanding of all collections and stock availability at DSM
Client book of potential New Business for DSM
Experienced in Social Media platform WeChat and Weibo
Advanced written and verbal skills
Multi - disciplined, multi - tasker
Knowledge of Microsoft Office including Microsoft Excel
iPhoto / dropbox etc.
Extensive knowledge of Retail Pro
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