This role is aimed at a highly motivated individual to work independently, and as part of a larger team to help grow Creative Words’client base and business within the UK, Europe and the UAE translation and interpreting industry.

The role is ideal for individuals who love the challenge of a sales environment, and, who have the enthusiasm to competently embrace all areas of business development; including but not limited to, prospecting and targeting clients, identifying sales opportunities across complete business portfolios, managing a sales pipeline, proactively gaining an understanding of clients and their respective industries, closing deals as appropriate and delivering after sales account management. The role is based in our South Croydon office, with most of the client interface performed via telephone and email.   A laptop and phone will be provided.   You will be required to schedule and attend meetings as required.

In addition to the above, the role would include the management of all placed jobs/requirements and a thorough understanding of CAT tools such as XTM, Trados and/or Memsource is a must.   The successful candidate will need to be fluent in Chinese and have a degree in language or linguists as many of our clients are working within or targeting the Chinese market.   

You will be responsible for promotingCreative Word's services to both new and existing customers. Targeting sectors and/or companies of worth, the focus of this role will be on new business growth and revenue generation within existing accounts and selected sectors.

In addition, the successful candidate would be required to work with our interpreting, training and design teams and therefore an understanding of DTP and DTP software would be useful.

Role Accountabilities:

• Actively manage assigned accounts; identifying those of strategic importance to Creative Word, actively developing customer relations and ensuring customer retention

• Identify opportunities within account base for up selling, cross selling and closing deals

• With the assistance of the BDD, contact perspective clients to sell Creative Word’s services.

• Arrange meetings with prospective high value clients to prospect for new business

• Development strategies to ensure that relationships with clients are maintained and developed and that opportunities to increase the scope of a client base within a single account are solicited and acted upon

• Manage and qualify all English to Chinese freelance linguists

• Liaise with our Chinese speaking clients to further develop this business.  

• Ensure that in-house systems are updated accordingly and that relevant procedures are followed

• Participate in networking events and conferences as necessary

• Evaluate personal sales performance against targets and identify areas for improvement / change where necessary; share good practice with colleagues

• Ensure a full understanding of and adherence to all Creative Word Confidentiality and Information Security systems and policies

• Regular pipeline reporting and updates to the Business Development Director.

• Deliver a Business Development plan which details  a) the steps and activities needed to identify and approach high value new business prospects and b) the steps and activities needed to up sell, cross sell and increase departmental scope within Creative Word’s existing accounts

• Ensure that social media strategies are utilised effectively throughout the whole sales cycle, with reference to such strategies in the Business Development plan

• Develop and maintain the CRM system so that this can be used as a helpful sales tool

• Review and tailor communication strategies as necessary; ensuring that regular contact is maintained with the Creative Word team

• Ensure that in-house systems are updated accordingly and that relevant procedures are followed

• Contribute to the development of processes and procedures relating to any facet of the role including sales, communication, social media, logistics, etc

• Participate in networking events and conferences; ensuring that relevant contacts are made and nurtured and that the Creative Word brand is promoted

• Ensure a full understanding of and adherence to all Creative Word Confidentiality and Information Security systems and policies

Requirements:

• Education - Must be educated to at least degree level (preferably Masters) and the degree must be related to Linguists or Language

• English Language – Excellent written and verbal skills; allowing role holder to communicate professionally and articulately (English language skills will be thoroughly tested as part of the interview stage)

• Chinese Language – Must be able to converse and write in Mandarin Chinese to a high level

• Time Management – Excellent time management skills, with the ability to prioritise and multi task

• Monitoring – Ability to monitor and assess personal and organisational performance, allowing improvements or corrective action to be identified and implemented

• Excellent interpersonal and communication skills

• Ability to Prioritise and Multi-task

• Ability to work well under pressure

• Target driven and competitive

• Desire to develop a successful sales career

• Experience of B2B sales via telephone would be advantageous

• Driving licence, valid to drive in the UK would be advantageous

申请链接：https://jobsearch.direct.gov.uk/GetJob.aspx?JobID=29952962

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