英国最大时尚电商 ASOS寻求:中文客服专员

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坐标:Hemel Hempstead, Hertfordshire 

公司:ASOS

职位:Customer Care Advisor

性质:Full-time (shift pattern from 6am – midnight)

申请方式:阅读原文,点击链接申请。(如果链接打不开,请联系小编哟)



A Bit About The Team

Our Customer Care team deal with all our customer queries whether its fashion advice or chasing a customer’s order. Our customers contact us via email but we also use live chat, telephony and social media channels to resolve any queries.

Customers of ASOS contact Customer Care when they have a problem or they need something. We’re responsible for handling all these contacts from around the globe and ensuring we answer them with speed and deliver a service that is better than anyone else.



The Role

Working primarily with the team of Customer Care Specialist Advisors - building a team within Customer Care to be part of our International Centre of Excellence. You will also work closely with other teams within Customer Care including Knowledge & Optimisation, Real Time, Profit Protection and Customer Experience.



Responsibilities Include But Are Not Limited To

  • To ensure customers queries are answered with the aim of a first time resolution

  • To ensure that queries are responded to within our agreed response time

  • To ensure the best Customer Care experience is given to all customers

  • To achieve KPI’s whilst maintaining excellent quality

  • To handle customers across different platforms, including Social Media, Email and Live Chat

  • To handle high-level customer escalations

  • You will work with your colleagues across Customer Care to identify and highlight trends inany customer queries

  • To handle when suitable, translations across your market

  • To support and promote our Customer Care business processes when dealing with customer queries



Skills And Experience You Will Need

  • Proven previous experience in a Customer Care role (face to face or in a contact centre)

  • Good PC and typing skills

  • Excellent written and verbal communication skills

  • Ability to work in a team

  • Good attention to detail

  • Flexible to work shifts



We really love hearing from you but before applying please ask yourself the following…

 

Is this role a good match for the direction I’d like to take my career in? We want to really know why you have chosen this career.

Do I have all the skills and experience required for this role? Be realistic. We will only consider applications that demonstrate relevant skills or the potential to match the role requirements.

Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many people apply with spelling mistakes on them.




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