坐标：Hemel Hempstead, Hertfordshire
职位：Customer Care Advisor
性质：Full-time (shift pattern from 6am – midnight)
A Bit About The Team
Our Customer Care team deal with all our customer queries whether its fashion advice or chasing a customer’s order. Our customers contact us via email but we also use live chat, telephony and social media channels to resolve any queries.
Customers of ASOS contact Customer Care when they have a problem or they need something. We’re responsible for handling all these contacts from around the globe and ensuring we answer them with speed and deliver a service that is better than anyone else.
Working primarily with the team of Customer Care Specialist Advisors - building a team within Customer Care to be part of our International Centre of Excellence. You will also work closely with other teams within Customer Care including Knowledge & Optimisation, Real Time, Profit Protection and Customer Experience.
Responsibilities Include But Are Not Limited To
To ensure customers queries are answered with the aim of a first time resolution
To ensure that queries are responded to within our agreed response time
To ensure the best Customer Care experience is given to all customers
To achieve KPI’s whilst maintaining excellent quality
To handle customers across different platforms, including Social Media, Email and Live Chat
To handle high-level customer escalations
You will work with your colleagues across Customer Care to identify and highlight trends inany customer queries
To handle when suitable, translations across your market
To support and promote our Customer Care business processes when dealing with customer queries
Skills And Experience You Will Need
Proven previous experience in a Customer Care role (face to face or in a contact centre)
Good PC and typing skills
Excellent written and verbal communication skills
Ability to work in a team
Good attention to detail
Flexible to work shifts
We really love hearing from you but before applying please ask yourself the following…
Is this role a good match for the direction I’d like to take my career in? We want to really know why you have chosen this career.
Do I have all the skills and experience required for this role? Be realistic. We will only consider applications that demonstrate relevant skills or the potential to match the role requirements.
Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many people apply with spelling mistakes on them.
IDEABOXESUK是一家made in London的职业咨询猎头公司。致力于帮咱华人在英国找到自己的career path。在这里，周一至周日，我们会分享英国华人的工作资讯和英国职场的各种事儿