Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience. At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

The Sales Assistant contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. The Sales Assistant is responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. The Sales Assistant represents Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

-   Understand how individual productivity impacts the store

-   Behave like a brand ambassador

-   Model sales behaviours taught in company sales training programs

-   Maintain high energy on the sales floor

-   Consistently achieve sales goals

-   Able to work with multiple customers simultaneously

-   Consistently anticipate and meet customers’ needs

-   Service all customers according to the Coach Approach standards

-   Participate as a team member and encourage team to meet and exceed performance standards

-   Champion company initiatives and supports management decisions

-   Demonstrate professional ethics

-   Very good English proficiency (essential)

-   Previous experience in a retail service environment (essential)

-   Background in working in luxury retail (desirable)

-   The ability to communicate effectively with customers and staff and manoeuvre the sales