Role purpose
The Queue Host contributes to the organisations goals by managing the Travelex queue to ensure that all customers are assisted and directed in a caring, professional and efficient manner resulting in elevated customer service levels.
Be a "brand" ambassador for Travelex ensuring you always display the Travelex values (Integrity, Trust and Honesty, Great Customer Service, Results Focussed and Believe in our people) at all times.
Key accountabilities
Sales Performance
Continually drive sales performance in order to achieve key sales targets as set by the business and Team Manager
Measures of success:
A key player in encouraging passengers to convert their sterling refunds into foreign exchange
Minimising queueing times and distributing Fast Track cards
Minimising postal forms in order to generate more revenue to store
Use all available tools to drive sales performance
Demonstrate conversational selling at all times
Support and contribute towards the achievement of store targets and objectives
Risk and ComplianceTo ensure full compliance with all business and legal regulatory requirements whilst adhering to all company best practice procedures to deliver outstanding levels of customer service. To immediately notify the Team Manager of any customer complaints, any high level personal or business risk and any breech of compliance procedures.
Measures of success:
Complete checks as required daily maintaining a high level of attention to detail at all times
Fully comply with AML procedures
Fully comply with all company policies and best practice procedures
Immediately notify Team Manager of any customer complaint received
Immediately notify Team Manager of any impending/breech of compliance and any business/personal risk
Ensure all documentation and responses are completed within given deadlines
Undertake Company training within required timeframe
Customer Service
Anticipates and responds to the needs of internal, external and customers and takes personal responsibility for delivering customer focused solutions.
Measures of success:
Monitors the queue at all times to ensure that clients are timeously assisted and that the correct advice is provided, in order to reduce queueing time
Ensures all Travelex customers are directed to the most suitable refund point/teller available to address their query in the most efficient manner
Ensure all Travelex customers’ VAT refund forms are completed correctly and accurately, enabling processing time to be minimised
Use every opportunity to interact with customers, educating them on any promotions, provide advice that Travelex may be offering
Display the Travelex customer service culture by interacting with our clients in a friendly, energetic and professional manner (always being mindful of different cultures)
Ensure excellent working relations are developed and maintained with the team
Ensure our Customer C.A.R.E programme is executed at all times.
Demonstrate excellent sales performance whilst delivering outstanding customer service and adhering to all compliance procedures
Receive zero complaints
Team Work
To form excellent working relations with both the store and teams in order to provide excellent service to customers whilst achieving sales targets and working within all risk and compliance guidelines Measures of success
Build and maintain excellent working relations with the team
Work on your own initiative taking responsibility for both self and team targets.
Contribute to the success of the team
Demonstrate the ability to work both alone and as part of a team
Be flexible to meet the needs of the business
Ensure communication amongst colleagues is effective and appropriate at all times
Participate in all store tasks, sharing the workload equally amongst the team
Key interfaces/ relationships
External local stakeholders: customers, partners, 3rd parties (e.g. UKBF)
Support functions - Finance, HR, L&D
Marketing: in store POS, promotions / campaigns
CMS: stock management
IT: support, hardware and software, rate board
Online: order fulfilment
Compliance, Operations, Rigour Risk: ensure trading and practises are within Company policy & as per FSA licence(s)
Role-specific experience and skills
Excellent verbal and written English
Able to speak Chinese or Arabic
Good communication skills at all levels
Demonstrated Cash handling experience
Demonstrated knowledge of sales and customer service standards
Ability to demonstrate a high level of attention to detail
Basic IT skills to include Microsoft Office applications
Good numerical abilities
General experience and personal qualities
Previous experience working within a foreign exchange, travel agency or banking environment desirable
Confident communicator
Able to interact with customers and team members
Self-motivated
Remains calm under pressure
Flexible and works as a team member
Professional at all times
Job Type: Temporary
Salary: £21,000.00 /year
Job Location: London Heathrow Airport
Required experience: Customer Service: 1 year
Required education: High school or equivalent
Required languages: Mandarin English
申请链接:http://www.indeed.co.uk/cmp/Travelex/jobs/Mandarin-Speaking-Assistant-9b5df162ff48f845?q=chinese+speaking
Company Background
ReneSola (NYSE: SOL) is an international photovoltaic and LED lighting products manufacturer founded in 2005, with headquarter in Shanghai, and listed on New York Stock Exchange in 2008. Manufacturing and providing green energy solution. Renesola achieved global sales of USD$1.5 billion dollars and 5600 employees by 2015. The company has offices and warehouses in more than 20 countries which offer sales, technical and logistical services.
Responsibilities
This is a highly skilled position with a focus on managing and building Renesola lighting product &solutions fordesignated sales region. The tasks may contain but not limited to below:
Analysing economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of the UK entity;
Consulting with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems;
Increases management's effectiveness by planning the headcount, recruiting, selecting, orienting, training, counselling, and disciplining managers, communicating values, strategies, and objectives.
Planning, monitoring, and appraising job results, developing incentives, climate for offering information and opinions; providing educational opportunities.
Developing strategic plan by studying technological and financial opportunities; evaluatinggovernment/local authority departmental activities, discussing problems with government/local authority officials and administrators and formulating UK company policy presenting assumptions; recommending objectives.
Accomplishing subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; monitoring progress; making mid-course corrections.
Coordinating efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Building company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintaining quality service by establishing and enforcing organization standards.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices, participating in professional societies.
Personal Specification
Fluent English in speaking and writing is essential, Chinese language skills is preferable.
Minimum of 2 years’ managerial experiences in a senior position in managing a team of 15 people or more for a multinational organisation.
Solid experiences in green energy sector. A sales background (Solar, LED sector highly preferable) with strong knowledge of LED industry in Europe is highly preferable.
Experiences in working for a Chinese enterprise is preferable, which has its operation internationally.
Experience in searching and developing client base in Middle Eastern, Europe and Far East market successfully is preferable.
Self-motivated, strong ability to research and develop new market.
Advance knowledge using the Saleforce system.
Educated to bachelor degree or higher
Skills Required
Able to make critical business decisions
Motivating and leading the sales team
Strong negotiation skills (with suppliers, clients and wholesalers)
Strong communicator able to communicate across different level
Assertive leadership skills
Please be aware of the closed date for this application on 25 th June 2016 .
Job Type: Full-time 40hrs per week.
Salary: £50,000-£55,000/year
Required experience: Senior Management Experience: 2 years
Required education: Bachelor's
Required language: Chinese and English
申请链接: http://www.indeed.co.uk/cmp/RENESOLA-UK-LIMITED/jobs/UK-General-Manager-df1811c0c54feaa8?q=chinese+speaking
Creative Time Media
薪资:实习期200磅/月;依据个人能力确定实习时间。实习期后,根据个人情况商议薪资
工作地点:伦敦
工作时间:全职/兼职
工作职责:
负责影视宣传片创意文案及PPT方案撰写;负责公司各类软性宣传资料及商务文案的策划及撰写;
负责跟踪方案的撰写,把握主题和协调性,控制进度按时完成,保证方案的质量;
任职要求:
有扎实的中英文文字写作功底,有文字相关专业背景者优先;
熟悉使用各类办公软件;
有较强的沟通能力和创意思维能力;
有较强的时间管理能力,能够快速地完成多项工作任务;
工作细心负责,有一定的应变力和独立处理事务的基础;
有团队合作意识,乐观上进;
有较强的适应能力,能承受一定的工作压力;
有微信公众平台运营经验者优先。
公司介绍:
酷锐传媒 Creative Time Media Ltd 位于伦敦市中心,创办初期便立志于将商业客户发展与受众需求有机结合,在两者之间搭建起有效的交流平台,使受众与商业客户效益达到最大化,并致力于成为国际领先的互动传媒服务机构。
酷锐传媒凭借强大专业的人才优势,以创新的理念发展新传媒平台,创新文化项目,发现创意人才,为客户实现整体互动共赢。植根于全球创意之都——伦敦,酷锐将以锐意创新、精益求精的理念,搭建客户与受众之间,高效顺畅的中英文化沟通桥梁。
请发cv至:[email protected] 请注明申请姓名与职位
根据英国移民条例规定完成各项工作任务;
帮助现有的法律团队完成每天的工作任务;
能够检测与修改中英法律合同;
能够向第三方准备及发送相关法律文件;
帮助律所编写相应的文件以及进行资料查询;
翻译即时英国移民信息至中文;
为彼得森律师事务所撰写相关的政策分析文章。
大学本科及以上学位, 公司会根据面试当天的情况可以选择性征用大学本科在读学生 (只开放于普通大学而非学院学生);
所学专业为法律或者英文;
出色的中英文交流水平;
出色的中英文文案水平;
能够运用基本计算机运用,例如:文档,幻灯片,表格;
至少能够运用流利的中文和英文(如会其他更多的语言,我们也将同样欢迎)。
注重细节,特别是可以在强压下完成工作;
能够细心并且准确的完成工作指令;
热情积极的工作态度;
可以良好的处理各种问题;
有对于计算机基本认知与运用的能力;
能够很好的弹性安排工作时间;
能够很好的将工作任务优先次序化;
积极跟进最新移民动态。
联系方式:[email protected] (请注明应聘职位)
一周招聘信息回顾:
5.26英国招聘信息总汇——Peoplefirst高薪招聘金融机构主管
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