• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.

• Ensure good knowledge of all functions of watches and other products.

• Provide reliable information to customers in all matters relating to sales and customer service.

• Help display merchandise as directed.

• Contribute to the store reaching its monthly, quarterly and annual sales targets.

• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique. 

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.

• Maintain/build a general awareness of products and security hot spots.

• Follow Company policy and procedures for opening/closing the store.

• Maintain correct processing of all deliveries. 

• All transactions to be handled in a responsible and secure way.

• Till functions, cashing up, payments and general duties.

• Dealing with, and handling of, cash, credits cards and international currency.