We’re looking for Engagement Specialists to provide online services to a Hong Kong-based, financial services client. You need to be native-level Chinese, able to engage with consumers in simplified and traditional Chinese. Proficiency in spoken Cantonese and Mandarin would be an advantage. You must have a background in social media, and be able to engage with consumers. You must have some availability between 7:00AM – 10:00PM Hong Kong time.
Our Engagement Specialists protect our clients’ online brand reputation by effective and efficient interaction with their consumers, across a variety of social media channels. Training will be provided.
Effective interaction with our clients’ consumers, following their social media strategy, brand guidelines, and tone-of-voice guidelines
- Work autonomously to deliver an effective service for our clients, across a variety of social media channels
- Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
- To respond to complaints, queries, and to engage with the online audience
- To be responsible for the reputation of the brand online
- Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
- Collate and share feedback and insights gained from social media management of the client’s channels
- Complete shift reports (internal reports) accurately and on time
Work according to the company values:
- Do it well
- Be one team
- Do the right thing
- Keep pioneering
- Make them smile
- You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
- Commercial community and social media management experience, either with a brand, or digital agency
- Native-level Chinese and fluent English
- Attention to detail is a must, as you’ll be publishing content publicly online
- Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
- Adept at collating and analysing social media data for client reports
- In-depth knowledge of social media platforms and their audiences
- Confident using, and learning about, new social media technology
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